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.Company DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.Job DescriptionThe eBike stimulates our mobility and is one of the most agile, comfortable and simply smartest vehicles of our time. With positive impact on our health, environment, and society. The modern components and the freedom in design of the Bosch drive systems represent the foundation for a diverse choice from the bike manufacturers - regardless if it is a mountain bike, trekking, city, or a touring bike.We are constantly on the move. Whether we are commuting to work, going on a shopping trip, cruising through the city or going on holiday. Mobility is the pulse of the city - and the eBike has developed to facilitate urban and sustainable mobility in recent years.Bosch eBike Systems works on the future of a mobility, which is healthy, and economically and ecologically sustainable. Electrified, automated, and connected. With innovative products and conclusive service for the eBike, we make the eBike world even more fascinating.As an EBike Inside Technical Support Specialist for Italy your main functions will be:Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.Respond to end consumer calls for technical, general product support, and spare parts topics.Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.Provide general customer service on different Social Media Channels.Make decisions on warranty per company guidelines.Document calls/cases in a CRM (Customer Relationship Management) tool.Responsible for developing and maintaining excellent customer relationships.What we offer:Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.A full time job, long-term contract.Work Monday to Friday: NO WEEKENDS.Bosch employees profit from various discounts including Power Tools and Home Appliances.Our working environment is fun, rewarding and offers room for creativity.QualificationsCandidates must be available to work full time (39 hours per week), Monday to Friday.Fluency in Italian (C2 level, Native or equivalent).Fluency in English.Candidates should be based in Barcelona. No relocation package is offered for this position. Candidates must hold a NIE number.If needed, candidates should have internet connection at home for Home Office during the first weeks
