Senior Implementation Team Manager

hace 4 semanas

Barcelona, España Travelperk A tiempo completo

About Us We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.
We've revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support.
It's why we've become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America.
In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.
We've been winning awards too.
Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
The Role We are looking for a Senior Implementation Team Manager to lead and inspire our implementation team in Europe (Iberia, France, Benelux, Nordics), responsible for onboarding newly signed clients onto our platform.
This is a crucial role within the revenue org in ensuring that clients onboard and roll out successfully, begin utilising the platform efficiently, and contribute to our volume-driven business.
The ideal candidate will balance speed with quality, driving both operational excellence and seamless client experiences while staying true to our company values.
What will you be doing?
Lead and Coach: Manage a team of implementation specialists, as well as a coach player and providing mentorship to help your team succeed.
Inspire and Motivate: Cultivate a positive, results-oriented environment by inspiring your team to perform at their best, fostering innovation, growth, and celebrating achievements.
Ownership of Client Onboarding: Take accountability for onboarding all newly signed clients, ensuring they are onboarded swiftly and correctly, and begin actively using our platform.
Cross-Functional Collaboration: Work closely with sales, account managers, operations, and other departments to guarantee smooth handoffs, align goals, and ensure implementation continuously meets client and business objectives.
Project Management: Oversee the end-to-end implementation process, ensuring that onboarding is completed within set timelines while maintaining a high standard of quality.
Drive Operational Excellence: Implement processes to improve the efficiency and quality of the onboarding experience, continually refining workflows to support our volume-driven business model.
Change Management: Adapt to and lead your team through changes, whether they involve new processes, systems, or client needs, ensuring smooth transitions and effective adoption.
What will you need to succeed?
Proven experience in implementation management, project management, or related roles, ideally within a volume-driven business environment or Travel.
Strong operational, project management, and sales background.
Proven experience in second-level management (managing leaders).
Demonstrated leadership skills, with a focus on team development, motivation, and accountability.
A collaborative mindset and the ability to work effectively with cross-functional teams.
Comfort with change management and the ability to drive successful adoption of new processes and tools.
Excellent communication, organisational, and problem-solving skills.
TravelPerk doesn't require academic studies for this position.
We select based on experience and potential, not credentials.
Our Benefits Competitive compensation, including equity in the company.
Generous vacation days so you can rest and recharge.
Health perks such as private healthcare or gym allowance, depending on location.
"Flexible compensation plan" to help you diversify and increase the net salary.
Unforgettable TravelPerk events, including travel to one of our hubs.
A mental health support tool for your well-being.
Exponential growth opportunities.
VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.
"Work from anywhere" in the world allowance of 20 working days per year.
IRL English or Spanish Lessons are held in the Barcelona office.
Parental leave: 12 to 16 weeks, based on location and eligibility factors.
How We Work & Values Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL).
We take an IRL-first approach to work, where our team works together in person 3 days a week.
As such, this role requires you to be within commuting distance of our Barcelona hub.
We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role.
We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that.
We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
You can check about our values here and see our IRL approach in this video.
We'll guide you through our culture and explain how it will underpin your success in this role.
Read more about our latest updates here.
We provide relocation assistance for certain roles.
Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis.
English is our official office language, so we request that resumes be submitted in English for effective communication.
RECRUITMENT PRIVACY POLICY #J-18808-Ljbffr

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