General Manager

hace 4 semanas


Madrid, España Hard Rock International A tiempo completo

.POSITION SUMMARYThe General Manager is responsible for the financial results, brand execution, overall administration and direction of the property. He/she partners with local executives, the Regional Director of Hotel Operations and Hard Rock International Support Center to develop and execute strategic plans. The General Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the engagement of employees, guests, and owners.PRIMARY RESPONSIBILITIES Lead, direct, and manage all property operations. Maintain regular presence throughout the property.Create performance expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables.Communicate with leaders regarding issues, risk, and liability concerns, or other important business matters.Create property annual operating budget, capital plan, and cash flow.Prepare plans and strategies to ensure the maximization of property performance.Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability.Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.Monitor competitive set activities and adjust execution as needed.Protect and enhance the value of property assets through appropriate programs and maintenance.Evaluate the condition of equipment and property and conduct analysis for capital expenditure needs.Oversee operational efficiency, standards compliance, and service and financial measurements. Identify gaps and implement measures to correct deficiencies.Attract and select the best talent available from inside or outside the organization.Develop and implement strategies to retain staff.Train, coach, and counsel the executive team, managers and supervisors, and employees to achieve their career goals and maximize their potential.Monitor and evaluate staff performance and deliver recognition and rewards.Promote a positive work environment for all employees and ensure all employment-related processes and documentation are in compliance.Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.Maintain a presence on the property during peak business periods



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