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Service Supervisor
hace 2 meses
.Elec Power Technologies Pty Ltd (EPT), is a market leader in the design, integration and servicing of critical power and energy solutions. Our forward-thinking and innovative approach, complemented by an extensive team of factory-trained technicians, project managers and industry experts, means EPT is the partner of choice for various Australian industries.Our solutions provide global-level power continuity through a highly coordinated portfolio and world-class servicing, giving businesses the confidence to know their infrastructure is protected and optimised.Due to the onboarding of multiple new projects, EPT is building an increased group of passionate champions to join our existing team of industry experts, and we are seeking an ambitious, and passionate team player to join our team.Why Us?Great friendly team environmentEqual opportunity employerFull training providedMonthly Rostered Day Off (RDO) – additional 12 days off per year4 weeks Annual Leave plus 17.5% leave loadingExtensive training opportunitiesExcellent promotion and advancement prospectsQuarterly PDR Catch UpsAnnual Performance Development & Salary ReviewsRegular quarterly team events (including family friendly events)Friday Afternoon DrinksMonthly Team BreakfastsMonthly Corporate MassageThe RoleReporting to the Business Unit Manager, you will be the person that provides the support to our internal staff and our customers to ensure continued success.The primary objective of the role is the efficient day-to-day operations within the business unit including customer relationships and client satisfaction.This role involves managing a range of tasks with varying deadlines, leading ongoing projects, and maintaining high standards of service delivery.This is a permanent, full-time role working Monday to Friday 38 hours per week from our Malaga office (7:30am to 4:00pm with a monthly RDO). Weekends, after hours and working away from home may be required from time to time.Role Responsibilities:Lead and supervise the technical teams, ensuring high-quality, timely, and efficient service to all customers.Handle complex warranty issues from initiation to resolution, assisting clients with claims and ensuring high satisfaction while providing detailed reports to management.Efficiently manage diverse tasks and deadlines with minimal supervision, contributing to ongoing projects and adhering to standard operating procedures.Maintain prompt and effective communication with clients to meet performance targets and demonstrate strong relationship management skills.Prepare timely reports with essential information for management and coordinate with external contractorsManage the delivery of site-based servicing, breakdown coverage, installations and commissioning efficiently, on-time and on-budget
