Service Supervisor
hace 2 meses
Elec Power Technologies Pty Ltd (EPT), is a market leader in the design, integration and servicing of critical power and energy solutions.
Our forward-thinking and innovative approach, complemented by an extensive team of factory-trained technicians, project managers and industry experts, means EPT is the partner of choice for various Australian industries.
Our solutions provide global-level power continuity through a highly coordinated portfolio and world-class servicing, giving businesses the confidence to know their infrastructure is protected and optimised.
Due to the onboarding of multiple new projects, EPT is building an increased group of passionate champions to join our existing team of industry experts, and we are seeking an ambitious, and passionate team player to join our team.
Why Us?
Great friendly team environment Equal opportunity employer Full training provided Monthly Rostered Day Off (RDO) – additional 12 days off per year 4 weeks Annual Leave plus 17.5% leave loading Extensive training opportunities Excellent promotion and advancement prospects Quarterly PDR Catch Ups Annual Performance Development & Salary Reviews Regular quarterly team events (including family friendly events) Friday Afternoon Drinks Monthly Team Breakfasts Monthly Corporate Massage The Role Reporting to the Business Unit Manager, you will be the person that provides the support to our internal staff and our customers to ensure continued success.
The primary objective of the role is the efficient day-to-day operations within the business unit including customer relationships and client satisfaction.
This role involves managing a range of tasks with varying deadlines, leading ongoing projects, and maintaining high standards of service delivery.
This is a permanent, full-time role working Monday to Friday 38 hours per week from our Malaga office (7:30am to 4:00pm with a monthly RDO).
Weekends, after hours and working away from home may be required from time to time.
Role Responsibilities: Lead and supervise the technical teams, ensuring high-quality, timely, and efficient service to all customers.
Handle complex warranty issues from initiation to resolution, assisting clients with claims and ensuring high satisfaction while providing detailed reports to management.
Efficiently manage diverse tasks and deadlines with minimal supervision, contributing to ongoing projects and adhering to standard operating procedures.
Maintain prompt and effective communication with clients to meet performance targets and demonstrate strong relationship management skills.
Prepare timely reports with essential information for management and coordinate with external contractors Manage the delivery of site-based servicing, breakdown coverage, installations and commissioning efficiently, on-time and on-budget.
Liaise with Key Internal and External Stakeholders Conduct weekly toolbox meetings and report on a monthly basis Leadership of business unit coordination team, technicians, and apprentices and provision of feedback on noticeable training gaps regarding technical staff Maintaining a strong working knowledge of industry regulations, restriction and legislation and ensuring EPT's adherence/compliance.
Successful applicants must be able to pass a pre-employment medical including a drug and alcohol screen.
Working at EPT At EPT we work with a safety first, every time ethos and have a close and inclusive team with over 30 years in the industry.
We embrace our diverse workforce and believe that the skills, experience and ideas that they bring are the reason why EPT is so successful.
We offer competitive remuneration, flexibility, professional development, social events and the opportunity to join a well-known and growing organisation.
If you are looking to take the next step in your career, click that apply button and we'll be in touch
Your application will include the following questions: Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a site supervisor?
Are you willing to undergo a pre-employment medical check?
Do you hold a current electrical licence?
Do you hold a Construction Induction Safety certificate (White Card)?
Do you have a current Australian driver's licence?
Do you have a current Police Check (National Police Certificate) for employment?
What's your expected annual base salary?
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