(Mez-265) Team Supervisor In It Sector
hace 1 mes
We are looking for a Dutch-speaking Supervisor (On-site) to join one of our exciting projects.
What you will do in this role: Monitor and report team performance.
Give agents feedback on their individual performance and motivate team members.
Keep track of each agent's training.
Participate in the recruitment process close to the HR Department.
Organize and optimize shifts.
Ensure processes and procedures are up to date and adhered to.
Take overflow calls/tickets.
Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within SLA.
Guide on selling techniques for complex outbound driven sales.
Maintain knowledge and expertise associated with applications specific to individual customers.
Requirements: Are bilingual or proficient in Dutch plus advanced level of English.
Have working knowledge of IT platforms, equipment, and applications (Windows/MS Office/internet configuration).
Have excellent communication skills.
Have business knowledge and commercial awareness.
Have previous experience.
Can implement and manage change.
Have a high customer care orientation.
Possess IT knowledge.
Are able to develop personal and professional skills.
Have fun facing challenges and overcoming obstacles.
What's in it for you?
In this role, we offer benefits that help you support your unique lifestyle: Full-time 39 hours/week contract.
Monday to Friday schedule.
Central location in Barcelona.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally.
If you feel you don't check off every qualification in the job description, we encourage you to apply either way.
We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us
#J-18808-Ljbffr
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