Senior Cargo Care Lead
hace 3 semanas
.Job Title: Senior Cargo Care Lead As a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for escalations & improvement initiatives at the Area level. Your role encompasses overseeing the entire cargo care process, from customer engagement/NPS to operational execution, underlying system/product bottlenecks, and maintaining synchronization with Area Business Plans. By balancing these key aspects, you will contribute to the organization's success and enhance its reputation for exceptional cargo care service between AREA & TbM organization. Responsibilities Customer Obsession Drive agenda during Weekly and Monthly Area Collaboration Call with TbM and Area. CSLS & NPS analysis for full TbM with ownership of actions & an E2E customer handling via SVD promise analysis. Collaboration with Hubs Customer solutions lead to co-execute and recommend VAS products. Area Business Plan execution within TbM connecting through the port complex. Drive ISR improvement analysis to bridge knowledge gaps within OTCS & CX teams. Create and implement the right procedures for Priority Handling customers. Operational Excellence & Data Analysis Stay active on field: Manage 35-40% of the daily execution work tasks. Recommendations to FPO and BPO for platforms and processes improvement (ACE, MDS, ODM, Adam). Oversee and enhance quality control measures for cargo care (VGM, IMO, Overweight, BHT, AHT, etc). Root cause analysis of unhappy flow (structural connection drops, long layover bottlenecks), SVD metrics and transport plan changes. Drive Cost Recovery opportunities across various business segments within Cargo flow. Senior Stakeholder Management Engagement with Area/CX Heads to foster positive relationships and enhance overall collaboration. Primary point of contact for senior stakeholders, understanding their needs, expectations, and concerns/escalations across all domains. Advocacy, Risk Management & Conflict Resolution between Area/CX & Area Delivery Team. CMT Participation: Represent Care/Area needs in CMT catalog. Accountable NPS score based on area level and customer level. Reduction of contact per shipment. Improvement of LP, DP, N2W per area and customer level. Reduction and improvement of TP Changes quality & quantity. E2E ownership of seasonality and selected (PH) cargo across. RCA and process improvement projects for respective Area. Cost Ownership drives across various initiatives. CMTs & Contingency handlings. Stakeholder Management. Consulted Customer pain points. CSLS, CSAT, NPS for TbM. Service Delivery & End to End customer priority handling. Data analysis. Root cause analysis and process improvement. Predictive recommendations and suggestions
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Senior Cargo Care Lead
hace 4 semanas
Campo, España Damco Spain Sl A tiempo completo.As a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in Care organization for Escalations & improvement initiatives at Area level. Your role...
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Senior Cargo Care Lead
hace 4 semanas
Campo, España Damco Spain Sl A tiempo completo.As a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in Care organization for Escalations & improvement initiatives at Area level. Your role...
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Senior Cargo Care Lead
hace 4 semanas
Campo, España Apm Terminals A tiempo completo.Time Type: Full timePosted: 14 Days AgoJob Requisition ID: R113392As a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for...
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Senior Cargo Care Lead
hace 1 mes
Campo, España A.P. Moller - Maersk A tiempo completoJob Title: Senior Cargo Care Lead As a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for escalations & improvement...
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Senior Cargo Care Lead
hace 1 mes
Campo, España A.P. Moller - Maersk A tiempo completoJob Title: Senior Cargo Care LeadAs a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for escalations & improvement...
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Senior Cargo Care Lead
hace 1 mes
Campo, España A.P. Moller - Maersk A tiempo completoAs a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management.In this role, you will be an entry point in Care organization for Escalations & improvement initiatives at Area level.Your role...
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Senior Cargo Care Lead
hace 1 mes
Campo, España A.P. Moller - Maersk A tiempo completoAs a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in Care organization for Escalations & improvement initiatives at Area level. Your role...
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Senior Cargo Care Lead
hace 1 mes
Campo, España A.P. Moller - Maersk A tiempo completoAs a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for escalations and improvement initiatives at the Area level. Your...
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Senior Cargo Care Lead
hace 1 mes
Campo, España A.P. Moller - Maersk A tiempo completoAs a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for escalations and improvement initiatives at the Area level. Your...
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Senior Cargo Care Lead
hace 4 semanas
Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completoCargo Operations Role OverviewAs a Senior Cargo Care Lead at A.P. Moller - Maersk, you will play a pivotal role in ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. This position serves as an entry point for escalations and improvement initiatives at the Area...
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? Inicio Inmediato Senior Cargo Care Lead
hace 1 mes
Campo, España Damco Spain Sl A tiempo completo.As a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for escalations and improvement initiatives at the Area level. Your...
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Inicio Inmediato: Senior Cargo Care Lead
hace 4 semanas
Campo, España Apm Terminals A tiempo completo.Time Type: Full timePosted: 14 Days AgoJob Requisition ID: R113392As a Senior Cargo Care Lead, you will be a pivotal force in the organization, ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this role, you will be an entry point in the Care organization for...
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Senior Cargo Care Lead
hace 4 semanas
Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completoCargo Operations ManagerAs a key member of the Care organization, you will play a pivotal role in ensuring the seamless flow of cargo operations. Your primary focus will be on customer obsession, operational excellence, and senior stakeholder management.Key responsibilities include:Overseeing the entire cargo care process, from customer engagement to...
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Cargo Care Lead
hace 2 meses
Campo, España A.P. Moller - Maersk A tiempo completoAs a Cargo Care Lead, you will be a key driver in ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations.This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen.Your focus will be on enhancing the customer experience...
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Cargo Care Lead
hace 2 meses
Campo, España A.P. Moller - Maersk A tiempo completoAs a Cargo Care Lead, you will be a key driver in ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations.This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen.Your focus will be on enhancing the customer experience...
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Cargo Care Lead
hace 1 mes
Campo, España A.P. Moller - Maersk A tiempo completo.Time Type: Full TimePosted: 19 Days AgoJob Requisition ID: R121218As a Cargo Care Lead, you will be a key driver in ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations.This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and...
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Cargo Care Lead
hace 2 meses
Campo, España A.P. Moller - Maersk A tiempo completoAs a Cargo Care Lead, you will be a key driver in ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations.This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen.Your focus will be on enhancing the customer experience...
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Cargo Care Lead
hace 2 semanas
Campo, España A.P. Moller - Maersk A tiempo completo.time type Full timeposted on Posted 4 Days Agojob requisition id R126900As a Cargo Care Lead, you will be a key driver in ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations.This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and...
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Cargo Care Lead
hace 2 días
Campo, España A.P. Moller - Maersk A tiempo completoAs a Cargo Care Lead, you will be a key driver in ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations. This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen. Your focus will be on enhancing the customer...
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Senior Cargo Care Operations Manager
hace 4 semanas
Campo de Caso, Asturias, España Damco Spain Sl A tiempo completoCargo Care Lead RoleAs a Senior Cargo Care Lead at Damco Spain Sl, you will play a pivotal role in ensuring the seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management. In this position, you will be an entry point in the Care organization for escalations and improvement initiatives at...
