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Technical Support Engineer
hace 1 mes
Technical Support Engineer Apply locations : MADRID, ESP
Time type : Full time
Posted on : Posted 2 Days Ago
Job requisition id : R0150062
Position Title : Technical Support Engineer
Location : Madrid, Spain
Grade : 9
Position Summary : The position will be a Staging and Support SW Engineer for Hospitality Installations.
The Staging process will include the complete installation of customer's stores (hardware and software) in the Staging facilities prior to installation on site, including documentation, checklist, and QA tests.
Support will include answering phone calls from field technicians, partners, or customers and providing the necessary support to successfully complete installations.
The SW Engineer must be capable of completing remotely all configurations and installations needed to resolve any issues.
The position also requires complete warranty management for all hardware (RMA) and the control and management of warehouse stock.
Basic Qualifications : High School degree (Technical)Advanced Knowledge of I.T.Desirable Knowledge of Aloha software or similar applicationsComplete NCR hardware warranty managementGood management of customer applicationsKnowledge of Hospitality NCR hardware, POS, Tablets, Printers…Able to give remote support to engineers on siteHigh ability to communicate with our CE, partners, and customersAbility to manage emergencies and problems remotelyAbout Us At NCR Voyix, we specialize in turning routine transactions into meaningful connections.
With a rich history of innovation, we've been at the forefront of problem-solving through technology.
Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments.
Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture and a history of providing robust career paths.
Come work for a leading technology company where you can grow your career.
Join us and be part of revolutionizing transactions across these pivotal industries.
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