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Technical Support Engineer
hace 3 semanas
Tech Support Engineer
We are seeking a tech support engineer to join our team. In this role, you will lead technical processes and tools to deliver an amazing technical support experience for our partners, distributors, and clients. As a tech support engineer, you will have tremendous influence and impact because our partners are our best asset to grow business.
About the Job
- Provide fast and efficient customer service to business partners, dealers, and enterprise customers.
- Evaluate and resolve technical issues and requests from customers.
- Conduct on-site tests, demos, or trainings to ensure successful onboarding of new partners.
- Develop and manage relationships with resellers and partners.
- Stay up-to-date with the latest GNSS related technologies and competitors.
About You
- Bachelor or master's degree in engineering, preferably in Surveying or GNSS.
- Experience in technical customer service/support.
- Strong communication skills, both verbal and written.
- Proficient in presenting and public speaking, including technical training and demonstrations.
- Experience with Microsoft applications & comfortable learning new computer applications.
- Strong problem-solving skills.
- Excellent analytical skills combined with impeccable business judgment.
- Friendly but professional presence to build trust.
- Reliable and responsible personality.
Travel Requirements
There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, and other regional trips to support our team.
