Senior Customer Service Agent-Dutch

hace 3 semanas

Madrid, España Msx International Inc. A tiempo completo

Senior Customer Service Agent-DutchSENIOR CUSTOMER EXPERIENCE AGENT with Dutch and EnglishDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSXObjective of the position:Our Agents will serve as the primary point of contact for vehicle owners, addressing and resolving all requests related to their vehicle through multiple channels.Responsibilities of the Agents:Manage driver inquiries through multiple channels (e-mail, chat, phone calls);Complex Case Management: Handle escalated and more intricate cases, requiring a deep understanding of the issue and the ability to provide well-thought-out solutions;Work closely with internal and external teams to resolve cases, ensuring smooth communication and a timely resolution;Continuous case monitoring: tracking the progress of complex cases from initiation to closure;Carry out database updates, report writing and reporting.We are looking for you if:You have minimum 2 years of experience in Customer Service or Customer Care or Contact Center roles.You have good proficiency in English and you also have strong language skills bilingual and/or native in Dutch.You are available to work onsite.You have availability to work weekends.You have knowledge of document management and operate dedicated document management platforms.You are a person with excellent oral and written communication skills.Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel).What do we offer you?Full-time indefinite contract. 40 hours per week.You will be part of a great team of professionals in an internationally consolidated company.You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.MSX Bazaar: Shopping portal exclusive for MSX employees.23 days of Vacations + 3 extra days.Internal training plan.Do you think you are the ideal person for this position? We want to meet you Apply for the offer quickly and we will review your application.Who are we?With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing world.The MSXI VisionTo be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.The MSXI MissionWe harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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