Empleos actuales relacionados con Lead Workforce Management - Barcelona - Sumup Inc.
-
Workforce Management Lead
hace 2 semanas
Barcelona, Barcelona, España Sumup A tiempo completoWorkforce Management LeadSumUp is seeking a Workforce Management Lead to develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience. The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication...
-
Workforce Management Lead
hace 4 semanas
Barcelona, Barcelona, España Sumup Inc. A tiempo completoLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop and...
-
Workforce Management Lead
hace 4 semanas
Barcelona, Barcelona, España Sumup Inc. A tiempo completoLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop and...
-
Lead Workforce Management
hace 3 meses
Barcelona, España Sumup Inc. A tiempo completo.Lead Workforce ManagementSummary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple geographies),...
-
Workforce Management Lead
hace 4 semanas
Barcelona, Barcelona, España Sumup A tiempo completoLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Workforce Management Lead
hace 4 semanas
Barcelona, Barcelona, España Sumup A tiempo completoLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Lead Workforce Management
hace 3 meses
Barcelona, España Sumup Inc. A tiempo completoLead Workforce ManagementSummary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple geographies),...
-
Workforce Management Lead
hace 1 mes
Barcelona, Barcelona, España Sumup A tiempo completoLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Workforce Management Lead
hace 1 mes
Barcelona, Barcelona, España Sumup A tiempo completoLead Workforce ManagementSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have a proven track record in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Lead Workforce Management
hace 3 meses
Barcelona, España Sumup A tiempo completoLead Workforce Management Summary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple...
-
Lead Workforce Management Specialist
hace 3 semanas
Barcelona, Barcelona, España Sumup A tiempo completoLead Workforce Management RoleSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop...
-
Lead Workforce Management Specialist
hace 3 semanas
Barcelona, Barcelona, España Sumup A tiempo completoLead Workforce Management RoleSumUp is seeking a seasoned professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key Responsibilities:Develop...
-
Lead Workforce Management Specialist
hace 2 semanas
Barcelona, Barcelona, España Sumup A tiempo completoWorkforce Management LeadSumUp is seeking a seasoned workforce management professional to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
-
Lead Workforce Management Specialist
hace 3 semanas
Barcelona, Barcelona, España Sumup A tiempo completoWorkforce Management Leadership OpportunitySumUp is seeking a seasoned workforce management professional to lead the development and implementation of strategic workforce management initiatives across our customer service organization.The ideal candidate will have a proven track record of managing workforce management teams, driving operational efficiencies,...
-
Barcelona, España Sumup Inc. A tiempo completo.Lead Workforce ManagementSummary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple geographies),...
-
Workforce Management Strategist
hace 2 semanas
Barcelona, Barcelona, España Sumup Inc. A tiempo completoWorkforce Management Lead Summary:SumUp is seeking a Workforce Management Lead to develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be...
-
Workforce Management Strategist
hace 3 semanas
Barcelona, Barcelona, España Sumup Inc. A tiempo completoWorkforce Management Leader Summary: SumUp is seeking a seasoned Workforce Management leader to drive the development and implementation of strategic workforce management initiatives across our customer service organization.The ideal candidate will have a proven track record of managing workforce management teams, be data-driven, and possess excellent...
-
Barcelona, España Sumup Inc. A tiempo completoLead Workforce ManagementSummary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple geographies),...
-
Workforce Management Strategist
hace 3 semanas
Barcelona, Barcelona, España Sumup A tiempo completoWorkforce Management Strategist Summary: SumUp is seeking a Workforce Management Strategist to lead the development and implementation of workforce management strategies across our customer service organization.The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication...
-
Workforce Management Strategist
hace 3 semanas
Barcelona, Barcelona, España Sumup A tiempo completoWorkforce Management StrategistSumUp is seeking a seasoned Workforce Management Strategist to lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams, be data-driven, and possess excellent communication skills.Key...
Lead Workforce Management
hace 3 meses
Lead Workforce Management Summary: SumUp is looking for a Head of Workforce Management to join our team and lead the development and implementation of workforce management strategies across our customer service organization. The ideal candidate will have experience in managing workforce management teams (internal and outsourced across multiple geographies), be data-driven, and possess excellent communication skills.
Responsibilities: Develop and implement workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience. Manage and mentor a team of workforce management analysts responsible for forecasting staffing needs, scheduling, and real-time monitoring of service levels. Analyze data and trends to identify opportunities to optimize staffing levels, improve service levels, and reduce costs. Work cross-functionally with other teams to ensure alignment of workforce management strategies with business goals. Develop and maintain key performance indicators (KPIs) to track performance across the workforce management team and customer service organization. Collaborate with senior leadership to develop and implement long-term workforce management strategies that support the growth and success of the business. Develop and maintain relationships with external vendors and partners to ensure the delivery of workforce management services that meet business needs. This role will be great if you have the following: Bachelor's degree in Business Administration, Mathematics, Statistics, or related field. 7+ years of experience in workforce management, with at least 3 years in a management role. Strong analytical and problem-solving skills with experience in data analysis and forecasting. Experience with workforce management software and tools, such as Verint, IEX, or NICE. Excellent communication skills, with the ability to present complex data and insights to senior leadership. Ability to work collaboratively with cross-functional teams and stakeholders to achieve business goals. Demonstrated experience in developing and implementing workforce management strategies that drive operational efficiencies, increase productivity, and improve customer experience. Why you should join SumUp Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced. A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education. Enrolment onto our VSOP program: You will own a stake in SumUp's future success. A corporate pension scheme where we match up to 20% of your contributions. 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp. Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team. Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches.
#J-18808-Ljbffr
