Medical Information Specialist
hace 2 meses
Medical Information Specialist (Italian speaker) (Temporal) Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with secondline content management activities.
Medical Information Customer Experience Request Management Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat, or postal mail, within the required timelines and standards. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines. Identify and report adverse events and product quality complaints within required timelines. Provide response in customer's local language using approved resources in English. May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation. General Responsibilities Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues. Identify continuous improvement (CI) opportunities to improve processes and take an active role in the implementation of process improvement. May be required to represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings, and training of PCO colleagues. May support the Country Relationship Management for specific market(s). Act as a point of contact for other MI staff, ensure country-specific data is relevant and up to date, and MI is informed of any country-based issues in a timely manner. Basic Qualifications Degree in a life science/healthcare field required. 1-2 years of medical information or relevant work experience, preferred. Customer Service experience, preferred. English and Italian (C1). Strong oral and written communication skills. Preferred Qualifications Pharmacy Degree preferred. Understanding of the regulatory and compliance issues relating to the medical function. Demonstrated interpersonal skills. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS May be required to work National Holidays. May be required to work outside Normal Business Hours. Occasional business travel.
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Medical Information Specialist
hace 2 meses
Madrid, España Pfizer A tiempo completoMedical Information Specialist (Italian speaker) (Temporal)Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language. The MICES may also assist with secondline content management...
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Medical Information Specialist
hace 1 mes
Madrid, Madrid, España Pfizer A tiempo completoJob Summary: We are seeking a highly skilled Medical Information Specialist with expertise in Italian language to join our team at Pfizer. Key Responsibilities:• Provide technical and medical information to healthcare professionals and patients/caregivers in the local language with a high degree of quality and customer service.• Assist with second-line...
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Medical Information Specialist
hace 4 semanas
Madrid, Madrid, España Pfizer A tiempo completoJob OverviewPfizer is seeking a highly skilled Medical Information Specialist to join our team. As a Medical Information Specialist, you will be responsible for providing technical and medical information to healthcare professionals and patients/caregivers in the local language.In this role, you will:Provide high-quality responses to inquiries received via...
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Information Technology Specialist
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Madrid, Madrid, España Wecare Medical Specialty Group A tiempo completo**About Wecare Medical Specialty Group**We are a leading medical specialty group dedicated to providing high-quality healthcare services. Our team is passionate about delivering exceptional patient care and advancing medical knowledge.**Estimated Salary: $120,000 - $180,000 per year****Job Summary:** We are seeking an experienced Information Technology...
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Medical Information Consultant
hace 1 mes
Madrid, Madrid, España Pfizer A tiempo completoKey Responsibilities:A Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high quality and customer service in the local language. The specialist may also assist with second-line content management activities.Key Activities:- Respond to inquiries received via...
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Medical Information Specialist
hace 1 mes
Madrid, España Pfizer A tiempo completo.Medical Information Specialist (Italian speaker) Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with second-line content management activities.Medical...
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Medical Information Specialist
hace 4 semanas
Madrid, España Pfizer A tiempo completo.Medical Information Specialist (Italian speaker)Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with second-line content management activities.Medical...
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Medical Information Specialist
hace 2 meses
Madrid, España Pfizer A tiempo completoMedical Information Specialist (Italian speaker) (Temporal)Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language. The MICES may also assist with secondline content management...
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Medical Information Specialist
hace 1 mes
Madrid, España Pfizer A tiempo completoMedical Information Specialist (Italian speaker)Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with second-line content management activities.Medical...
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Medical Information Specialist
hace 2 meses
Madrid, España Pfizer A tiempo completoMedical Information Specialist (Italian speaker) (Temporal) Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with secondline content management...
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Medical Information Specialist
hace 1 mes
Madrid, España Pfizer A tiempo completoMedical Information Specialist (Italian speaker) Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language.The MICES may also assist with second-line content management activities.Medical...
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Medical Information Specialist
hace 2 meses
Madrid, España Pfizer, S.A. De C.V A tiempo completoMedical Information Specialist (Italian speaker) (Temporal)We're in relentless pursuit of breakthroughs that change patients' lives. We innovate every day to make the world a healthier place.To fully realize Pfizer's purpose – Breakthroughs that change patients' lives – we have established a clear set of expectations regarding "what" we need to achieve...
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Medical Information Specialist
hace 2 meses
Madrid, España Pfizer, S.A. De C.V A tiempo completoMedical Information Specialist (Italian speaker) (Temporal) We're in relentless pursuit of breakthroughs that change patients' lives.We innovate every day to make the world a healthier place.To fully realize Pfizer's purpose – Breakthroughs that change patients' lives – we have established a clear set of expectations regarding "what" we need to achieve...
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Medical Information Specialist
hace 1 mes
Madrid, Madrid, España Pfizer A tiempo completoPfizer is a patient-centric company guided by its values of courage, joy, equity, and excellence. We are committed to transforming millions of lives through our breakthrough culture.As a Medical Information Specialist - Customer Experience Expert, you will be part of our digital transformation strategy to provide technical and medical information to...
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Medical Information Specialist
hace 1 mes
Madrid, España Pfizer, S.A. de C.V A tiempo completoMedical Information Specialist (Italian speaker) (Temporal)We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need...
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Medical Information Specialist
hace 3 semanas
Madrid, España Pfizer, S.A. de C.V A tiempo completoMedical Information Specialist (Italian speaker) (Temporal)We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need...
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Madrid, Madrid, España Pfizer A tiempo completoJob SummaryThe Global Medical Information Customer Experience Specialist will provide high-quality technical and medical information to healthcare professionals and patients/caregivers in their local language. The role involves managing inquiries received via multiple channels, including phone, email, webform, live chat, or postal mail, within the required...
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Medical Billing Specialist
hace 2 semanas
Madrid, España Wecare Medical Specialty Group A tiempo completoWeCare Medical Specialty Group is seeking a skilled and detail-oriented Remote Medical Billing Specialist to join our team.This role involves managing and processing medical claims to ensure timely and accurate reimbursement.Responsibilities: * Review and verify medical records for accurate coding and billing.* Prepare and submit clean claims to insurance...
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Medical Information Specialist
hace 2 meses
Madrid, España Pfizer A tiempo completoMedical Information Customer Experience Specialist (MICES) The MICES provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The MICES may also assist with second-line content management activities.Medical Information Customer Experience Request...
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? Aplica Ya Medical Information Specialist
hace 2 meses
Madrid, España Pfizer, S.A. De C.V A tiempo completo.Medical Information Specialist (Italian speaker) (Temporal)We're in relentless pursuit of breakthroughs that change patients' lives. We innovate every day to make the world a healthier place.To fully realize Pfizer's purpose – Breakthroughs that change patients' lives – we have established a clear set of expectations regarding "what" we need to achieve...
