It Incident Manager
hace 1 mes
.Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.What you'll be getting up to:The IT Incident Manager role involves ensuring that the business operations and IT services are available and running smoothly 24x7. Any disruptions or outages that occur in Production systems must be handled accordingly based on the major incident management process, where relevant teams are gathered for the fast investigation and resolution, and accurate information is communicated to the stakeholders. You will be responsible for monitoring business KPIs and providing support for various infrastructure/network devices, applications, databases and other production services. Furthermore, you will play a key role in a top-notch team focused on maintaining reliability, operational excellence, and exceptional customer service for the company's benefit.Key Responsibilities:Manage application availability and operations:Always on top of any major incident, and oversee the entire process from detection to resolution.Facilitate bridge calls with relevant teams during major incidents and potential critical issues.Maintain quality handling of Jira tickets, from creation to closure. Constant follow up on open tickets as necessary.Facilitate the PIR or Post Incident Review and write the Incident Report.Awareness on any production activities, and understand the impact of all project deployment and change implementation on both technical and business KPIs.Engage leads and managers in constantly driving continuous improvement on their teams.Work closely with Application Support to quickly identify issues that need to be escalated to the development or technical teams.Manage communications to senior management and various business teams:Ensure concise and accurate incident advisories are sent on time.Ensure timely updates to the Senior Management about the progress of the major incidents.Work on Event Management System during maintenances and service interruptions:Maintain Global Maintenance Policies in Coordination with the Change implementation team in the Event Management System to suppress alerts during scheduled or emergency maintenance
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IT Incident Manager
hace 4 semanas
Cádiz, Cádiz, España Sportserve A tiempo completoAbout the RoleSportserve is a leading sports betting and technology company, and we're looking for a skilled IT Incident Manager to join our team. As an IT Incident Manager, you will be responsible for ensuring the smooth operation of our business and IT services 24/7. This includes managing application availability, overseeing major incidents, and providing...
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It Incident Manager
hace 7 días
Cádiz, España Sportserve A tiempo completoSportserveforms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our...
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It Incident Manager
hace 1 mes
Cádiz, España Sportserve A tiempo completoSportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and...
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IT Incident Manager
hace 2 semanas
Cádiz, España Sportserve A tiempo completoSportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and...
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IT Service Delivery Manager
hace 4 semanas
Cádiz, Cádiz, España Sportserve A tiempo completoAbout the RoleThe IT Incident Manager will be responsible for ensuring the smooth operation of business operations and IT services 24/7. This involves managing application availability, overseeing major incidents, and facilitating bridge calls with relevant teams. The ideal candidate will have a strong understanding of IT infrastructure, applications, and...
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IT Manager
hace 4 semanas
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: IT ManagerJob Summary:We are seeking an experienced IT Manager to join our team at Accor Hotels. As an IT Manager, you will be responsible for maintaining the integrity of all IT-related systems and ensuring that all IT-related hardware and software at the hotel are functioning properly.Key Responsibilities:- Implement Information Technology to...
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It Manager
hace 2 semanas
Cádiz, España Accor Hotels A tiempo completoCompany DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
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It Manager
hace 3 meses
Cádiz, España Accorhotel A tiempo completoCompany Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
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It Manager
hace 2 semanas
Cádiz, España Accor Hotels A tiempo completoCompany Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
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IT Manager
hace 2 semanas
Cádiz, España Accor Hotels A tiempo completoCompany Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort...
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Senior IT Manager
hace 4 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoCompany OverviewFairmont La Hacienda, a luxury resort in southern Spain, seeks an experienced Senior IT Manager to oversee the integrity of all IT systems and ensure seamless functionality. Situated on the San Roque coast, this 5-star hotel offers breathtaking sea views, luxurious amenities, and exceptional service.
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IT Operations Manager
hace 5 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoAccor Hotels is a leading hospitality company, and we are seeking an experienced IT Operations Manager to join our team. As an IT Operations Manager at Accor Hotels, you will be responsible for maintaining the integrity of all IT-related systems and ensuring that all IT-related hardware and software at the hotel are functioning properly.Job...
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It Manager
hace 3 meses
Cádiz, España Accor Hotels A tiempo completo.Company DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
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It Manager
hace 2 semanas
Cádiz, España Accor Hotels A tiempo completo.Company DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
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It Manager
hace 2 meses
Cádiz, España Accorhotel A tiempo completo.Company Description: Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort...
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IT Incident Management Specialist
hace 5 días
Cádiz, Cádiz, España Sportserve A tiempo completoCompany OverviewSportserve is a leading global sports betting and technology company that operates under a remarkable group of companies. Our mission is to deliver exceptional sports betting experiences and casino products worldwide, with a focus on innovation, excellence, and customer satisfaction.We are proud to have over 2,000 employees from diverse...
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It Associate
hace 1 mes
Cádiz, España Sm Retail, Inc. A tiempo completoResponsibilities:Installs POS terminals, MSPG terminals, user workstations, servers, and other IT-related equipment as approved by the Area Manager or Head Office.Conducts regular checks of IT assets in the branch to ensure compliance with agreed uptime.Performs first-level troubleshooting and repair of IT assets in the stores, both mall-based and...
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It Associate
hace 1 mes
Cádiz, España Sm Retail, Inc. A tiempo completoResponsibilities: Installs POS terminals, MSPG terminals, user workstations, servers, and other IT-related equipment as approved by the Area Manager or Head Office.Conducts regular checks of IT assets in the branch to ensure compliance with agreed uptime.Performs first-level troubleshooting and repair of IT assets in the stores, both mall-based and...
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Information Technologies Within Operational Technologies
hace 4 semanas
Cádiz, España Airbus Group A tiempo completo.Information Technologies within Operational Technologies (IT in OT) Specialist Mission and objectives : Main Mission: Carry out enterprise class service level, availability and integrity of information technologies inside production machinery. The IT in OT Specialist plans and carries out the activities necessary and within his/her scope to ensure that the...
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Cádiz, España Airbus A tiempo completoInformation Technologies within Operational Technologies (IT in OT) Specialist Job Description: Mission and objectives: Main Mission: Carry out enterprise class service level, availability and integrity of information technologies inside production machinery.The IT in OT Specialist plans and carries out the activities necessary and within his/her scope to...
