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Customer Service Representative

hace 2 meses


Jerez de la Frontera, España Mci A tiempo completo

.Pampanga, PHJOB TYPEFull-TimePosition OverviewJob Title: Customer Service Representative (Multi-Platform)Job Type: Full Time; Graveyard ShiftLocation: San Fernando, Pampanga, Philippines (Onsite)We are seeking a highly skilled and motivated customer service representative to join our team and provide outstanding customer support to our offshore clients. The successful candidate will attend to inbound/outbound calls and provide support through various channels like phone, email, and chat services. Must be customer service oriented (empathetic, responsive, patient, and conscientious).To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Tasks And ResponsibilitiesReceive inbound and outbound calls in a courteous, timely, and professional mannerListen, understand customer needs, and resolve any concernsResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicableFollow the processes of the Client program and perform all tasks in a courteous and professional mannerUtilize systems and technology to complete tasksFollow all required scripts, policies, and proceduresUtilize knowledge base and training to accurately answer customer requestsComply with requirements surrounding confidential information and personal informationAppropriately escalate customer concerns with the managerial teamEnsure first call resolution through problems solving and effective call handlingAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsAttend to other essential duties related to the position to meet the ongoing needs of the companyQualificationsCANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?The position is about building relationships and turning the knowledge gained during your training into customer wins. All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated, energetic, and dedicated