Training And Implementation Specialist

hace 4 semanas

Barcelona, España Jr Spain A tiempo completo

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Training and Implementation Specialist, BarcelonaClient:
Location: Barcelona, Spain
Job Category:Other
EU work permit required:Yes
Job Reference:436332007701820211232460
Job Views:3
Posted:10.02.2025
Expiry Date:27.03.2025
Job Description:Shiji Group is a major software supplier in the hospitality and retail industries, developing worldwide leading products and technologies aimed at the international market.
Our team of more than 5,000 talented employees in 70+ subsidiaries worldwide is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable platforms, allowing clients to focus on their core competencies of serving their customers and guests.
To support our ReviewPro Team, we are looking for a Training & Implementation Specialist.
This is an exciting role for someone who loves helping others succeed and wants to apply their skills and experience in a high-growth, fast-paced environment.
In this role, you will be the client champion for helping them achieve set criteria throughout their lifecycle with ReviewPro.
Be part of a young, innovative, and successful company servicing over 60,000 properties internationally.
We are currently looking for a vibrant, high-energy, proactive, and detail-oriented Training & Implementation Specialist, with experience in Customer Success, support, training, and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro.
Functions:Primary point of contact for our clients during the product implementation process.Establish a trusted advisor relationship with each of your assigned accounts.Monitor the status of onboarding clients and help them finalize any outstanding items.Provide training to our clients on the ReviewPro tool and key hospitality best practices in multiple languages.Increase the adoption and engagement of features and functionality of the ReviewPro tool.Proactively monitor client engagement and health/happiness levels and maintain regular interactions with clients (phone, email, etc.
).Work closely with the Customer Success Team to follow up on bugs and issues.Identify upsell and cross-sell opportunities.Drive agreed outcomes for our customers.Qualifications:Fluency in English and Spanish.Empathetic, people-oriented, great relationship builder.Experience in customer support or customer success role is preferred.Experience in the Hospitality industry is preferred.Strong aptitude for technology.Results-driven.Self-starter with a hands-on attitude.Positive attitude with excellent listening and communication skills.High level of organizational skills with the ability to work well under pressure.Strong networking skills.Additional Information:Free coffee, tea, fresh fruit at the office.Flexible working hours & hybrid model of work.Brand new offices located in the center of Barcelona.International team and fantastic work environment.Team building activities and charity donation programs.Discounts on private health insurance, ticket restaurant, transport, etc.Compressed hours on Fridays during the summer.
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