Implementation and Training Manager

hace 21 horas


Barcelona, Barcelona, España Lodgify Academy A tiempo completo
Job Title: Implementation and Training Manager

About Us:
Lodgify Academy is a leading provider of innovative software solutions for the vacation rental industry. We are a fast-growing company with a truly international team, headquartered in Barcelona.

Job Summary:
The Implementation and Training Manager will be responsible for the successful implementation and training of our platform to new customers, ensuring they achieve their desired outcomes.

Main Responsibilities:
• Develop and deliver training programs to customers, ensuring they have a comprehensive understanding of our platform and its features
• Collaborate with the sales and customer success teams to ensure a seamless onboarding process
• Work closely with other departments to ensure a high level of customer satisfaction and retention
• Analyze customer data to identify opportunities for growth and improvement
• Develop and implement strategies to drive customer adoption and retention

Requirements:
To succeed in this role, you should have:

• 1+ year of experience in implementation and training management in a high-growth SaaS environment or a recent graduate with a relevant degree
• Tech savvy with an ability to fully understand our software
• Native or near-native level of Spanish and English
• Experience developing and delivering training programs to customers
• Ability to manage multiple accounts at the same time
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organization skills and detail-oriented
• Fast learner and capable of keeping up with a fast-growing environment

What We Offer:
We offer a dynamic work environment, flexible remote work options, and a range of benefits including home-office setup allowance, free Spanish classes, and referral program opportunities.

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