Associate Advisor

hace 1 mes


Madrid, España Meliá Hotels International A tiempo completo

Empresas: Meliá Hotels InternationalAtender y asesorar a clientes particulares, empresas y agencias de viajes, ofreciendo un servicio omnicanal de alta calidad, y realizando de manera proactiva todas las acciones necesarias para la gestión de reservas en los hoteles. VENTA Ø Cotización, confirmación, modificación y cancelación de reservas de clientes B2C y B2B. Ø Fidelización de cliente en programa. Ø Orientar según la necesidad de cada cliente, para ofrecer el destino mas apropiado para que reserve sus estancias. Ø Revisar los KPI's compartidos proporcionados por Supervisión y evaluados en sus feedbacks. Ø Reporte de las incidencias producidas en los sistemas. ATENCIÓN AL CLIENTE Ø Gestión omnicanal de incidencias reportadas por los clientes B2C y B2B. Ø Responder sobre las consultas de los clientes relacionados con producto y/o programa. CALIDAD Ø Gestionar las interacciones según el procedimiento marcado y tipo de gestión; venta, modificación / cancelación y service, para la consecución del objetivo de Calidad. Ø Uso adecuado de las herramientas para el correcto análisis de la actividad de las gestiones. Ø Seguir las actualizaciones y novedades de producto, procedimientos y herramientas. FORMACIÓN Ø Realizar toda formación obligatoria corporativa y/o externa, así como reciclajes. Ø Participar en los workshops de Calidad. Ø Realizar la formación planificada para mejora de ratios y habilidades. IDIOMAS: Castellano e inglés avanzado. Valorable un tercer idiomaRequisitos :Nuevos anuncios de trabajo a su correo electrónicoTrabajo Madrid - Anuncios de trabajo interesantes en los alrededores:MadridAnuncios de trabajo en localidades en los alrededoresMadrid: Otros anuncios de trabajo en su ciudadMadridAnuncios de trabajo en localidades en los alrededores #J-18808-Ljbffr



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