Customer Care Representative

hace 3 semanas

Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Support Representative in Barcelona.Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle incoming B2C user requests via telephone/emailLog call details onto case management systems and provide response and resolution within SLA to customerSolve requests/incidents that require a higher level of technical knowledgeSupport technical enquiries and manage incidents of the client's product, car electrical chargersProgress / close service requests to a satisfactory conclusion on call management systemProactively update customers with status and resolution progressMonitor / progress all open queries in queueEscalate potential service issues to appropriate levelEnsure contractual SLA is maintainedRespond to any reasonable task posed by the assigned managerAchieve an excellent customer satisfaction levelRequirementsHave a proficient or bilingual level of German and advanced level of EnglishPossess excellent customer care skills, knowledge and awarenessHave adequate professional experienceAre able to implement and manage changes in processesAre responsible and possess independent work habitHave good communication and team skills, flexibility and stress resistanceFollow the security rules of the companyBenefitsExcellent remuneration package based on experience, skills and performanceIndefinido contractSchedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00Dynamic and creative team with a positive and friendly atmosphereFull paid training on the company and the project you'll be working onGuidance and tools to reach your full potentialRelocation support for candidates from abroad

  • Customer Care Representative German Market

    hace 3 días

    Barcelona, España Avis Budget Group A tiempo completo

    **Join Our Dynamic Customer Care team as a Customer Care Representative at Avis Budget Group Contact Centre Barcelona!** Are you an enthusiastic and driven individual with a passion for customer satisfaction? Avis Budget Group is seeking a motivated Customer Care Representative to join our dynamic team. If you're ready to take on new challenges, contribute...

  • Customer Care Representative Iberia Corporate

    hace 3 días

    Barcelona, España Avis Budget Group A tiempo completo

    **Join Our Dynamic One point of Contact team as a Customer Care Representative at Avis Budget Group Contact Centre Barcelona!** Are you an enthusiastic and driven individual with a passion for customer satisfaction? Avis Budget Group is seeking a motivated Customer Care Representative to join our dynamic corporate One Point of Contact team for the Iberia...

  • Customer Care Representative

    hace 2 meses

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **str æber efter, at være det bedste biludlejningsfirma i verden, og du kan hjælpe os med det ved, at blive vores **Customer Care Representative **i Barcelona **.** Her vil du møde et ungt, i nternationalt og i mødekommende team, der arbejder sammen om, at tilbyde vores kunder den bedst mulige oplevelse. **Din rolle...

  • Dutch Customer Care Representative

    hace 3 días

    Barcelona, España Recruit4Work S.L. A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties - Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. - Offer guidance on amenities and services, swiftly addressing customer complaints to achieve satisfactory...

  • Customer Care Representative Flemish Market

    hace 3 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative **in Barcelona **. **Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Customer Care Representative French Market

    hace 1 semana

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre** wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative** in Barcelona **.** Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Dutch Customer Care Representative

    hace 1 mes

    Barcelona, España Recruit4.Work A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. Handle customer queries via phone and email, providing information on bookings, activities, and Dutch market...

  • Customer Care Representative Scandinavian Market

    hace 2 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre** wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative** in Barcelona **.** Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Customer Care Representative French Market

    hace 2 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative **in Barcelona **. **Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Customer Care Representative French Market

    hace 2 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative **in Barcelona **. **Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Customer Care Representative German Market

    hace 4 días

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative **in Barcelona **. **Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Customer Care Representative French Market

    hace 4 días

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative **in Barcelona **. **Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Dutch Customer Care Representative

    hace 3 semanas

    Barcelona, España Recruit4Work S.L. A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience.Primary DutiesAssist guests with inquiries, address concerns promptly, and deliver outstanding customer service.Handle customer queries via phone and email, providing information on bookings, activities, and Dutch market...

  • Customer Care Representative German Market

    hace 4 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre** wants to provide a world class customer experience and that’s why is looking for a motivated **Customer Care Representative**. So, i f you are passionate about customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly, and supportive working environment, then you are ready...

  • Customer Care Representative Italian Market

    hace 2 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to provide a world class customer experience and that’s why is looking for a motivated **Customer Care Representative **. So, i f you are passionate about customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly, and supportive working environment, then you are ready...

  • Customer Care Representative Flemish Market

    hace 7 días

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to provide a world class customer experience and that’s why is looking for a motivated **Customer Care Representative **. So, i f you are passionate about customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly, and supportive working environment, then you are ready...

  • Customer Care Representative German Market

    hace 20 horas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to provide a world class customer experience and that’s why is looking for a motivated **Customer Care Representative **. So, i f you are passionate about customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly, and supportive working environment, then you are ready...

  • Dutch Customer Care Representative

    hace 1 mes

    Barcelona, España Recruit4Work S.L. A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary DutiesAssist guests with inquiries, address concerns promptly, and deliver outstanding customer service.Handle customer queries via phone and email, providing information on bookings, activities, and Dutch market...

  • Customer Care Representative Fluent in Danish

    hace 2 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative **in Barcelona **. **Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...

  • Customer Care Representative Fluent in Norwegian

    hace 2 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to become the best car rental company in the world, and you can help us to achieve it becoming our **Customer Care Representative **in Barcelona **. **Here you will meet a young, international, and welcoming team, working together to offer our customers the best possible experience. **Your role will involve** -...