Technical Support Customer Advocate
hace 2 semanas
.Technical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. The Technical Support Customer Advocate is responsible for providing Entrust Certificate Services customers and partners with basic technical and product support for a variety of operational, network, server, or related services via telephone and e-mail. The successful applicant will be working in a dynamic environment where initiative and a willingness to take on responsibility is a must. Responsibilities: Interact daily with customers to identify, document and resolve customer issues. Provide timely, reliable and professional service. Triage the CRM application queues daily. Ensure that customer interactions are logged within the CRM (Customer Relationship Management) system and updated with the correct information (e.G., contact name, account name). Provide first response to cases that are unclear as to what is being requested of support. Identify and escalate complex issues to the best available team member. Interact with various functional departments to provide timely and accurate solutions to customers. Perform daily administrative tasks assigned to the ECS Support team (e.G., retail refunds, manual revocation requests). Assist Global Product Support Management and Leadership to ensure day-to-day operations are functioning properly. Demonstrate Entrust core values daily and follow the ECS Support Mission Statement – Learn, Educate and Accommodate. Qualifications: Basic Qualifications: 1 Year experience working for an IT Help Desk or Call Center, working with Customers on a daily basis. College Diploma, and/or relevant background in a technical field. General knowledge of Enterprise Security. Strong analytical, troubleshooting, organizational, and problem-solving skills. Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment. Ability to work in a collaborative team environment
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Technical Customer Advocate
hace 7 días
Madrid, Madrid, España BOARD Deutschland GmbH A tiempo completoJob Title: Technical Customer AdvocateWe are looking for a skilled Technical Customer Advocate to join our Support Team at BOARD Deutschland GmbH. As a Technical Customer Advocate, you will be responsible for investigating complex technical issues raised by Board users and providing timely resolutions.Responsibilities:Investigate and troubleshoot technical...
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Technical Support Customer Advocate
hace 2 semanas
Madrid, España Entrust Corporation A tiempo completo.Technical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Technical Support Customer Advocate
hace 2 semanas
Madrid, España Entrust-Servicios Profesionales de Recursos Humanos A tiempo completoTechnical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Technical Support Customer Advocate
hace 2 semanas
Madrid, España Entrust-Servicios Profesionales de Recursos Humanos A tiempo completoTechnical Support Customer Advocate Apply remote type: Hybrid or Remote Eligiblelocations: Spain - Madrid Field, Spain - Fieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: R003124Career Growth, Flexibility and Collaboration!Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Technical Support Customer Advocate
hace 2 semanas
Madrid, España Entrust Corporation A tiempo completoTechnical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated...
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Technical Support Customer Advocate
hace 1 mes
Madrid, Madrid, España Entrust EU, S.L. A tiempo completoAbout the Role:We are seeking a highly skilled Technical Support Customer Advocate to join our team at Entrust EU, S.L. This individual will be responsible for providing exceptional technical support to our customers and partners, ensuring timely and reliable service.Key Responsibilities:Interact daily with customers to identify, document, and resolve...
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Technical Support Customer Advocate
hace 3 meses
Madrid, España Entrust EU, S.L. A tiempo completoThe Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...
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(Solo Quedan 15H) Technical Support Customer Advocate
hace 2 semanas
Madrid, España Entrust Corporation A tiempo completo.Technical Support Customer AdvocateApply remote type: Hybrid or Remote Eligiblelocations: Spain - Madrid Field, Spain - Fieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: R003124Career Growth, Flexibility and Collaboration!Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Technical Account Support Specialist
hace 1 mes
Madrid, Madrid, España Zerog - Ai In Aviation A tiempo completoAbout the RoleAs a Technical Account Support Specialist at Zerog - Ai In Aviation, you will play a critical role in managing the ongoing technical relationship with our customers, focusing on key performance indicators such as retention and customer satisfaction. Your expertise will be essential in handling escalated support cases from the Customer Support...
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Technical Support Engineer
hace 1 semana
Madrid, España Technical Concept Gmbh A tiempo completo.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
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Technical Account Support Specialist
hace 1 mes
Madrid, Madrid, España Zerog - Ai In Aviation A tiempo completo**Customer Success at Scale**We're looking for a skilled Technical Account Support Specialist to join our team at Zerog - Ai In Aviation. As a key member of our Customer Organisation, you will be responsible for managing the ongoing technical relationship with our customers, focusing on retention and customer satisfaction.**Your Responsibilities:**Manage the...
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Madrid, Madrid, España DENODO SL A tiempo completoOverviewDenodo SL, a leading provider of data virtualization solutions, is seeking an experienced Technical Customer Advocate to join our team. This role requires strong technical and interpersonal skills to drive customer success and adoption of our products.
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Technical Account Manager
hace 1 mes
Madrid, Madrid, España Fortinet A tiempo completoAt Fortinet, we are seeking a skilled Technical Account Manager to build long-term trusted relationships with key enterprise customers. As a Technical Account Manager, you will develop a deep understanding of the customer's business and technical needs to provide technical support solutions tailored to their requirements.The ideal candidate will have a...
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Enterprise Security Advocate
hace 1 semana
Madrid, Madrid, España Entrust Corporation A tiempo completoAbout the RoleWe are seeking a skilled Enterprise Security Advocate - Customer Success Specialist to join our team at Entrust Corporation. This is a full-time position, eligible for remote work, with opportunities for career growth and collaboration in a dynamic environment.Job SummaryThe Enterprise Security Advocate - Customer Success Specialist will...
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Head Of Technical Support
hace 1 semana
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment – Madrid, MadridDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Design and implement a global support strategy that...
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Technical Customer Support Specialist
hace 1 mes
Madrid, Madrid, España Northreach A tiempo completoWe are seeking a skilled Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers at Northreach.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.Utilize your in-depth...
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Customer Experience Advocate
hace 7 días
Madrid, Madrid, España Microsoft A tiempo completoJob DescriptionAs a Technical Support Engineer at Microsoft, you will play a critical role in delivering exceptional customer experiences through technical support, coaching, and knowledge sharing. You will work closely with our team to resolve customer technical issues, drive technical collaboration and engagement, and contribute to case deflection...
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Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Oracle A tiempo completoJob SummaryAs a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our global customer base. Your primary focus will be on resolving technical customer inquiries via phone and electronic means, while serving as an advocate for customer needs.Key ResponsibilitiesEnsure...
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Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Oracle A tiempo completoJob SummaryAs a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our global customer base. Your primary focus will be on resolving technical customer inquiries via phone and electronic means, while serving as an advocate for customer needs.Key ResponsibilitiesEnsure...
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Head Of Technical Support
hace 7 días
Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment – Madrid, Madrid David Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team. Position: Head of Technical Support Employment type: Full-time DUTIES AND RESPONSIBILITIES: Design and implement a global support strategy...