(Solo Quedan 15H) Technical Support Customer Advocate
hace 2 meses
.Technical Support Customer AdvocateApply remote type: Hybrid or Remote Eligiblelocations: Spain - Madrid Field, Spain - Fieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: R003124Career Growth, Flexibility and CollaborationEntrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impactThe Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.The Technical Support Customer Advocate is responsible for providing Entrust Certificate Services customers and partners with basic technical and product support for a variety of operational, network, server, or related services via telephone and e-mail. The successful applicant will be working in a dynamic environment where initiative and a willingness to take on responsibility is a must.Responsibilities:Interact daily with customers to identify, document and resolve customer issues.Provide timely, reliable and professional service.Triage the CRM application queues daily.Ensure that customer interactions are logged within the CRM (Customer Relationship Management) system and updated with the correct information (e.G., contact name, account name).Provide first response to cases that are unclear as to what is being requested of support.Identify and escalate complex issues to the best available team member.Interact with various functional departments to provide timely and accurate solutions to customers.Perform daily administrative tasks assigned to the ECS Support team (e.G., retail refunds, manual revocation requests).Assist Global Product Support Management and Leadership to ensure day-to-day operations are functioning properly.Demonstrate Entrust core values daily and follow the ECS Support Mission Statement – Learn, Educate and Accommodate.Qualifications:Basic Qualifications:1 Year experience working for an IT Help Desk or Call Center, working with Customers on a daily basis.College Diploma, and/or relevant background in a technical field.General knowledge of Enterprise Security.Strong analytical, troubleshooting, organizational, and problem-solving skills.Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.Ability to work in a collaborative team environment
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Technical Support Customer Advocate
hace 2 meses
Madrid, España Entrust Corporation A tiempo completo.Technical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Technical Support Customer Advocate
hace 2 meses
Madrid, España Entrust Corporation A tiempo completo.Technical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Technical Support Customer Advocate
hace 2 meses
Madrid, España Entrust-Servicios Profesionales de Recursos Humanos A tiempo completoTechnical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Technical Support Customer Advocate
hace 2 meses
Madrid, España Entrust Corporation A tiempo completoTechnical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated...
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Technical Support Customer Advocate
hace 1 mes
Madrid, España Entrust Corporation A tiempo completoTechnical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Madrid, Madrid, España Entrust Corporation A tiempo completoAbout Entrust Corporation">Entrust Corporation is a leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.">The Technical Support Customer Advocate Role">We are...
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Madrid, Madrid, España Entrust Corporation A tiempo completoAt Entrust Corporation, we are seeking a skilled Customer Service Advocate to join our team. This role involves providing top-notch technical and product support to our customers and partners across various operational, network, server, or related services via phone and email.Job Summary: As a Customer Service Advocate, you will be responsible for delivering...
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Customer Technical Support
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hace 3 semanas
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Head Of Technical Support
hace 3 semanas
Madrid, España Jordan Martorell S.L. A tiempo completoHead of Technical SupportMadridMadrid, Community of Madrid, ES David Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Design and implement a global...
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Head Of Technical Support
hace 3 semanas
Madrid, España Jordan Martorell S.L. A tiempo completoHead of Technical SupportMadridMadrid, Community of Madrid, ESDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Design and implement a global...