Communcation Navigation Surveillance Engineer F/M

hace 2 meses

Torrejón de Ardoz, España European Satellite Services Provider A tiempo completo

.Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).ESSP recruits a:COMMUNICATION NAVIGATION SURVEILLANCE ENGINEER - (F/M)If you have good communication skills with a high level of English, proficiency in helpdesk/service desk, and at least 3 years of experience in user interfaces, preferably in the space or aeronautical transport sector, then this position is for youBy joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.Your main responsibilities/activities will be:EGNOS Helpdesk activities:Users registration management; Answer to the questions / trouble tickets; Helpdesk documentation and procedures maintenance; Contribution to User Support processes and policies maintenance; Technical interface and coordination with Front desk for H24 helpdesk services; Helpdesk activitymonitoring and reporting.EGNOS Helpdesk ticketing tool evolution and maintenance:Tool manuals maintenance, configuration, and basic administration (users, profiles, mailboxes, basic flows...); Interface with ITdepartment and external providers for administration, evolutions, and upgrades; EGNOS reporting:Elaboration and publication of monthly performance reports; Maintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline; Contribution to different EGNOS communication plans and publication of customised service performance reporting to users; Elaboration of planned SIS outages and planned EGNOS degradations notifications.PROFILE:Strong communication skills; Good autonomy andinitiative; Able to synthesize; Team player spirit; Experience in user interfaces and reporting; Experience in helpdesk/service desk services; Experience in ticketing tools management; Basic web layout design and administration; User and customeroriented; Good knowledge ofGNSS and EGNOS services and applications.JOB REQUIREMENTS:Language: English (C1) – CEFR and Spanish (desirable); Engineering degree or equivalent; Experience of at least 1 year in the satellite navigation domain or relevant application market segment.Human Resources information:1st interview is held by the direct manager of the position you applied for (technical interview); 2nd interview is held by HR department

  • Communcation Navigation Surveillance Engineer F/M

    hace 2 meses

    Torrejón de Ardoz, España European Satellite Services Provider A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary...

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    hace 2 meses

    Torrejón de Ardoz, España European Satellite Services Provider A tiempo completo

    Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary...

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    hace 1 mes

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