2Nd Line Support Engineer

hace 1 semana


Madrid, España Ares Consultores A tiempo completo

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.
We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers need to respond to the ever-changing world.
Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms and contact centre system integration.
At Sabio, we love what we do.
We love to learn, we love to experiment, and we love to build the best products, delivering the customer experience we can using the best tools we can find and build.
We're brave, we work hard and at our core, we are about quality.

We want to be challenged and be encouraged to 'dare'.
We have a strong problem-solving engineering background and a 'can-do' attitude, which remains at the centre of everything we do.
We are currently looking for a passionate and enthusiastic 2nd Line Support Engineer to join our team in Spain.
We look for a senior member of the Tech Services team.
You will be responsible for providing 2nd line support to the wide Sabio group.
You will also be working with the triage, 1st line, and back office team to help deliver a first-class user experience.
We are looking for someone that is customer-focused and a natural problem solver.

Key ResponsibilitiesYou will be working within the Tech Services support team providing support to around 1200 employees across Mainland Europe, UK, and the APAC region.Being the main point of contact for the Madrid office for all IT queries.Maintaining accurate inventories of IT assets e.g., PCs, laptops, mobile devices, and other equipment.Provide exceptional 2nd line support to Sabio Group users on cases escalated from the triage team.In busy periods, monitor all ticket queues from Triage to 2nd line.Monitoring and managing call queue and ensuring tickets are responded to within SLAs time scales.Preparation, basic repair, and replacement of computers (involves lifting), network patching.Monitoring and maintaining security standards across the user toolset.Helping to maintain accurate documentation for service desk procedures. Skills Knowledge and ExpertiseWe are looking for someone with a strong background in customer-centric support, key to the role will be:Expert knowledge of Windows 10/11 desktop support.Expert knowledge of Office 365 product set.Strong understanding of Azure AD and associated services.Experience and understanding of Modern Authentication methods including Azure MFA, Single Sign-On, and SAML.Experience of monitoring and managing vulnerabilities across user devices.Experience of managing and maintaining asset management platforms.Experience of Intune (Microsoft Endpoint Manager).Experience managing and supporting Apple MACs in a corporate environment.Excellent People and Communication skills and a desire to develop a service culture.Organised and able to manage multiple workloads in a busy and demanding environment.Translating end user and business requirements into technical solutions. BenefitsThis is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension SchemeRemote/Flexible workLife insurancePlus many more
(Benefits are dependent on your base location.
) The Small PrintStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
All applicants must have the right to work in the territory to which the role relates (UK & EU).
Sabio Group are unable to offer sponsorship on any roles advertised.

Department: IT
Employment Type: Full Time
Location: Madrid
Reporting to: Melissa Naughton-Laing

#J-18808-Ljbffr


  • 2Nd Line Support Engineer

    hace 2 semanas


    Madrid, España Ares Consultores A tiempo completo

    .Sabio is a Global company and the leading independent UK Contact Centre solution supplier.We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers need to respond to the ever-changing world.Our powerhouse products and...


  • Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...


  • Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...


  • Madrid, España Ares Consultores A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier.We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers need to respond to the ever-changing world.Our powerhouse products and...


  • Madrid, España Jr Spain A tiempo completo

    col-wideJob Description:Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.- Sabio provides expertise and solutions that our customers' need to respond to the ever-changing world. Our...

  • 2Nd Engineer

    hace 2 meses


    Madrid, España Agency A tiempo completo

    We are now recruiting for a permanent 2nd Engineer to join a 90m+ Private M/Y | Start Date: Mid December | Rotation 2:2Must have a 2nd Engineer RIII/1 or Y3 or equivalent in hand;B1B2 visa in hand is advantageous;Must have strong mechanical skills as well as some electrical;Must be a hardworking team player and assist in all aspects of engineering under the...

  • IT Support Specialist

    hace 4 semanas


    Madrid, Madrid, España Kamro Ltd A tiempo completo

    Job Title: 2nd Line IT SupportSalary: £27,500 - £32,500 per annumKamro Ltd is seeking a skilled and motivated 2nd Line IT Support Engineer to join our team. If you have experience in resolving technical issues and enjoy working in a fast-paced environment, this opportunity might be the perfect fit for you.

  • IT Support Engineer

    hace 4 semanas


    Madrid, Madrid, España Kamro Ltd A tiempo completo

    About the JobWe are seeking an experienced 2nd Line IT Support Engineer to join our dynamic team at Kamro Ltd. The successful candidate will be responsible for providing technical support to a wide range of clients, handling more complex issues and ensuring smooth operations.The ideal candidate will have strong knowledge of Windows operating systems and...


  • Madrid, España Experian A tiempo completo

    Company Description We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft....


  • Madrid, España Ares Consultores A tiempo completo

    .Company DescriptionWe are the leading global information services company, providing data and analytical tools to our clients around the world.We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.We also help people to check their credit report and credit score, and protect against identity theft.In...


  • Madrid, España Ares Consultores A tiempo completo

    .Company Description We are the leading global information services company, providing data and analytical tools to our clients around the world.We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.We also help people to check their credit report and credit score, and protect against identity theft.In...


  • Madrid, España ASK4 A tiempo completo

    **_Are you an experienced Multi lingual First Line Support Engineer that thrives in a multi-disciplined role?_** **_ Do you enjoy finding a first time fix for customers?_** **_ Do you enjoy supporting both existing and new customers with variety of issues?_** **_ Do you have a second language of Polish?_** **_ Interested? We thought you would...


  • Madrid, España Loomis Pay A tiempo completo

    **About Us.** At Loomis Pay, we ensure restaurants, retail and partners never miss a sale. Our all-in-one payment solution for shops, cafés, and restaurants and our unattended solution, offers simple, efficient sales and deep business insights, so merchants can focus on serving their customers and growing their business. We are an ambitious startup, part...


  • Madrid, España Ares Consultores A tiempo completo

    Company Description We are the leading global information services company, providing data and analytical tools to our clients around the world.We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.We also help people to check their credit report and credit score, and protect against identity theft.In...


  • Madrid, España Ares Consultores A tiempo completo

    Company DescriptionWe are the leading global information services company, providing data and analytical tools to our clients around the world.We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.We also help people to check their credit report and credit score, and protect against identity theft.In...


  • Madrid, España buscojobs España A tiempo completo

    Company Description We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft....


  • Madrid, Madrid, España Kamro Ltd A tiempo completo

    About the RoleAs a 2nd Line IT Support Engineer, you will provide technical support to clients, handling more complex issues and ensuring smooth operations. This role offers variety, from troubleshooting technical problems to configuring and maintaining systems, allowing you to apply your skills in different scenarios.About the ClientKamro Ltd is a...

  • Desktop Support Engineer

    hace 3 semanas


    Madrid, España ExcelRedstone A tiempo completo

    **ONNEC **Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely...

  • It Engineer

    hace 2 semanas


    Madrid, España Provide A tiempo completo

    IT Engineer.Barcelona and Madrid.Temporary contract.This position is an initial 3-month temporary contract and will be split between Barcelona and Madrid.The ideal candidate will need to be able to travel to both sites.As an IT Engineer you will work with a global organisation to manage and support site users and provide desktop infrastructure support.You...

  • 2Nd Steward(Ess)

    hace 5 días


    Madrid, España Scout Crew Cb A tiempo completo

    A heavily used private boat, with guests onboard for most summers.Usually dual season, this winter's plans are TBC.Interior team of 7, Chief and 2nd on Service and HOH.As a very strong support for Chief Stewardess, the role is fluid so candidates must be adaptable.Fast-paced family/buffet style service with no elaborate table settings or themed...