Swedish Customer Service Representative
hace 3 días
Ofertas de empleo Swedish Customer Service Representative - Travel IndustryPublicada: 01.07.2024.
Actual hasta: 03.01.2025 Un poco sobre la empresa Teleperformance Spain - SevillaForma parte del equipo de Teleperformance.
Desarróllate como profesional y alcanza tus sueños.
Somos la compañía líder mundial en soluciones de gestión omnicanal de experiencia del cliente.
Swedish Customer Service Representative - Travel Industry, BarcelonaSalario: a convenir
Summary informationPuesto: Swedish Customer Service Representative - Travel Industry
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: Teleperformance Spain - Sevilla
Descripción de la ofertaIf you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you
Job responsibilities:
As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
You will be listening, responding and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.
RequirementsSwedish: C2 level and advanced EnglishExcellent communication and inter-personal skills both written and spokenUser friendly PC skills: Office 365, CRM Database, and other internal platformsA problem-solving and solution-driven mentalityA positive, motivated mindset that will help you deal with some tricky customer problemsGoal-oriented work approachAn open mind to changing priorities and business processesAffinity with accommodation platformsExperience within customer service or contact center environments will be valuedAvailability to work from the office and from home (within 100km from the office)Offer38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
Available shift: 09:00-20:00h (Rotatory).
Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
Holidays: 27 working days of holidays/year
Benefits:
Feel Good - program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating and much more
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school transport if interested after probation period.
A multicultural and international working environment.
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
Free coffee every day and free fruit once a week.
Be part of an exciting industry leading department with great opportunities to learn and grow your career.
3 weeks of Initial training and continued personal coaching.
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