Customer Service Representative

hace 1 día


Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Swedish-speaking Customer Service Representative to join an exciting project in a healthcare industry.

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
  • Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
  • Use guides and protocols provided during the training
  • Ensure customer satisfaction and provide professional customer support
  • Identify when the issue should be re-assigned to another department
  • Collaborate with other agents or teams in case of more complex cases
  • Document each action taken in a CRM system in detail

REQUIREMENTS:

  • Native/Fluent in Swedish and fluent in English (at least B2 level), with strong proficiency in both written and spoken communication
  • Demonstrate strong organisational, listening, and communication abilities
  • Be detail-oriented, receptive, and able to adapt to the diverse needs of different customers
  • Previous experience with customer service and/ or Salesforce 
  • Thrive in a fast-paced environment, managing multiple tasks efficiently
  • Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

  • Great office location in Barcelona 
  • Transportation vouchers
  • Indefinite contract
  • Working schedule: Mon-Fri 8AM -4:30PM
  • Life insurance, health insurance
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach career potential 
  • Relocation support


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