Service Management Analyst

hace 6 días

Madrid, España Amadeus A tiempo completo

.Service Management Analyst page is loaded Service Management Analyst Apply locations Madrid time type Full time posted on Posted 7 Days Ago job requisition id R18030 Job TitleService Management Analyst Summary:Join our dynamic team as a Service Management Analyst, this is a senior role where you'll play a pivotal role in ensuring customer satisfaction, adoption, marketing, onboarding, and training for all products and services within the Business Analytics Services portfolio. Your responsibilities will include communication management, knowledge management, change management, and continuous improvement to drive learning, engagement, and process optimization.In this role you will:Develop and implement strategies to promote Business Analytics Services adoption.Organize and deliver onboarding and training programs for effective service utilization.Collaborate with business units to tailor communication efforts and ensure effectiveness.Maintain a centralized repository of information for Business Analytics Services.Develop processes for effective knowledge sharing and promote a culture of learning.Tailor change management efforts to meet the needs of stakeholders, implement plans to support enhancements and monitor their impact.Contribute to the Continuous Improvement Plan based on customer feedback and monitor its effectiveness.Promote a culture of agility, knowledge sharing, and innovation within the organization.Create, apply, and ensure service management frameworks usage among analytics teams.About the ideal candidate:Minimum 5 years of experience in communication, knowledge, and change management roles.Proficiency in Analytics technologies such as QlikSense, Power BI, and SAP Analytics Cloud.Expertise in Microsoft 365 suite, including SharePoint, Stream, and Teams.Fluency in English; proficiency in French or Spanish is a plus.Strong communication, analytical, and problem-solving skills.Ability to collaborate effectively with cross-functional teams in a multinational environment.SAFe or PROSCI Certification and knowledge of ITIL v4 are advantageous.What we can offer youAdd your voice to a multicultural team of 16,000+ professionals.Work at one of the world's top 15 software companies.Challenge yourself to find solutions to complex problems.Flexible hybrid work from 1-2 days per week.Competitive compensation and benefits package.If you're ready to drive customer satisfaction and service excellence in a dynamic and agile environment, apply now to join our team as a Service Management Analyst.Application processCreate your candidate profile in our system and upload your recent resume Once you have applied, you'll receive feedback within 15 days.Are you ready to leave your footprint? Be the power behind better journeys

  • Service Management Analyst

    hace 4 semanas

    Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Service Management Analyst page is loaded Service Management Analyst Apply locations Madrid time type Full time posted on Posted 2 Days Ago job requisition id R18030 Job Title Service Management AnalystSummary: Join our dynamic team as a Service Management Analyst , this is a senior role where you'll play a pivotal role in ensuring customer satisfaction,...

  • Service Management Analyst

    hace 2 semanas

    Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Service Management Analyst page is loaded Service Management Analyst Apply locations Madrid time type Full time posted on Posted 2 Days Ago job requisition id R18030 Job Title Service Management AnalystSummary: Join our dynamic team as a Service Management Analyst , this is a senior role where you'll play a pivotal role in ensuring customer satisfaction,...

  • Service Management Analyst

    hace 2 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Service Management Analyst page is loaded Service Management Analyst Apply locations Madrid time type Full time posted on Posted 7 Days Ago job requisition id R18030 Job Title Service Management AnalystSummary: Join our dynamic team as a Service Management Analyst , this is a senior role where you'll play a pivotal role in ensuring customer satisfaction,...

  • Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Santander A tiempo completo

    Business Analyst - OpenbankCountry: Spain**WHAT YOU WILL BE DOING**Product & Service Value Proposition Management Analyst

  • Analyst Ii

    hace 2 meses

    Madrid, España Accelya A tiempo completo

    As an Analyst II you will be responding to incidents raised by customers, providing first Level analysis and resolving customer issues. **What will you do?** - Handling of incidents and Response and Resolution to Incidents with detailed RCA within SLAs - Providing technical and functional analysis to Development team as part of Bug Analysis - Participating...

  • Analyst Ii

    hace 17 horas

    Madrid, España Accelya A tiempo completo

    As an Analyst II you will be responding to incidents raised by customers, providing first Level analysis and resolving customer issues. **What will you do?** - Handling of incidents and Response and Resolution to Incidents with detailed RCA within SLAs - Providing technical and functional analysis to Development team as part of Bug Analysis - Participating...

  • Service Desk Analyst

    hace 1 mes

    Madrid, España Indicia Worldwide A tiempo completo

    Job summary The Global ServiceDesk Team provides IT support for all users within Indicia Worldwide.You will be the first point of contact for all global service functions.As a Global Service Desk Analyst, you will provide frontline technical support across multiple business areas. Job seniority: entry level Responsibilities • Be the first point of contact...

  • Service Desk Analyst

    hace 4 semanas

    Madrid, España Indicia Worldwide A tiempo completo

    Job summary The Global ServiceDesk Team provides IT support for all users within Indicia Worldwide.You will be the first point of contact for all global service functions.As a Global Service Desk Analyst, you will provide frontline technical support across multiple business areas. Job seniority: entry level Responsibilities • Be the first point of contact...

  • PMO Analyst

    hace 2 semanas

    Madrid, España Red Commerce A tiempo completo

    **RED Global - PMO Analyst (Portfolio Management) - 6 Month Contract Opportunity - Hybrid/Madrid - ASAP** On behalf of one of our global clients, RED is currently looking for a PMO Analyst (Portfolio Management) to join their team to carry out tasks to support GDP Portfolio Management Office to ensure clear visibility of all projects and programmes planned...

  • PMO Analyst

    hace 2 semanas

    Madrid, España Red - The Global SAP Solutions Provider A tiempo completo

    **RED Global - PMO Analyst (Portfolio Management) - 6 Month Contract Opportunity - Hybrid/Madrid - ASAP** On behalf of one of our global clients, RED is currently looking for a PMO Analyst (Portfolio Management) to join their team to carry out tasks to support GDP Portfolio Management Office to ensure clear visibility of all projects and programmes planned...

  • Service Analyst

    hace 4 semanas

    Madrid, España FNZ A tiempo completo

    Role Description FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their...

  • Service Analyst

    hace 4 semanas

    Madrid, España FNZ A tiempo completo

    Role Description FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their...

  • Support Service Management

    hace 4 semanas

    Madrid, España Grupo Digital A tiempo completo

    **Descripción**: Desde Grupo Digital, estamos en búsqueda de Support Service Management para incorporación directa en plantilla de cliente **Duración proyecto**: Estable. **Ubicación**: Madrid, Granada o Valencia **Salario**: A valorar en función de experiência. **Modalidad de trabajo**: teletrabajo **Grupo Digital** **Requisitos**: SAP VAR...

  • Service Analyst

    hace 4 semanas

    Madrid, Madrid, España FNZ A tiempo completo

    Role DescriptionFNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their...

  • Service Analyst

    hace 2 meses

    Madrid, Madrid, España FNZ A tiempo completo

    Role DescriptionFNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their...

  • Service Analyst

    hace 2 semanas

    Madrid, Madrid, España FNZ A tiempo completo

    Role DescriptionFNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their...

  • Support Service Management, Madrid

    hace 4 semanas

    Madrid, España Grupo Digital A tiempo completo

    Support Service Management en Madrid. Desde Grupo Digital estamos en búsqueda de Support Service Management para incorporación directa en plantilla de cliente Duración proyecto Estable. Ubicación Madrid Granada o Valencia Salario A valorar en función de experiência. Modalidad de trabajo teletrabajo Grupo Digital SAP VAR Support Service...

  • (/) Asset Management Analyst

    hace 4 semanas

    Madrid, España Grupo Saf A tiempo completo

    Buscamos incorporar un Asset Management Analyst para una importante compañía que desarrolla su actividad en los sectores forestal, agrícola y alimentario. Su misión será gestionar y organizar los datos y generar reports estratégicos. Algunas de sus funciones: Estratégicas : Gestionar Informes Sectoriales y su lista de distribución. Client...

  • Support Service Management

    hace 4 semanas

    Madrid, España Grupo Digital A tiempo completo

    **Description**: Desde Grupo Digital, estamos en búsqueda de Support Service Management para incorporación directa en plantilla de cliente Duración proyecto: Estable. Ubicación: Madrid, Granada o Valencia Salario: A valorar en función de experiência. Modalidad de trabajo: teletrabajo Grupo Digital **Minimum requirements**: SAP VAR Support Service...

  • It Service Desk Analyst

    hace 1 mes

    Madrid, España Indicia Worldwide A tiempo completo

    Who are we? Nice to meet you, we're Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world's biggest brands. We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and...