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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.
The Role of Lobby Ambassador: We currently have a Lobby Ambassador opportunity to join the team The Lobby Ambassador creates a strong sense of arrival for hotel, restaurant and banquet guests in the lobby area. Reporting to the Guest Experience Manager, and working closely with the Concierge, Guest Experience, Guest Services and Front Office teams, our Lobby Ambassador will ensure a memorable first and last impression of the Hotel is of the highest quality.
Essential Functions: Greets guests who arrive to the lobby and welcomes them to the hotel.
Assists guests descending from cars, taxis, and Uber vehicles.
Greets all guests passing through Front Door and offers them assistance; gives verbal greeting to guests arriving on foot.
Opens hotel doors for all guests.
Directs hotel guests to the Front Desk for check-in, when required, and introduces the front desk agent.
Provides guests with directions, recommendations, and information about the city and its attractions.
Hails taxis as needed.
Assists customers with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
Is aware of all events and happenings, meetings, etc. held in the hotel's meeting spaces as well as full knowledge of photoshoots, interviews, etc. held in rooms.
Directs guests to the Concierge for inquiries, when required, and introduces the concierge agent.
Directs guests to Patio team for table seating, when required, and introduces Patio staff.
Knows the VIPs in house, VIP arrivals and VIP departures of the day.
Oversees and monitors the transfer arrivals and departures.
Arranges luggage handling, transportation, and other services requested by guests.
Gathers guest preferences, contributes to creating WOW moments along with the GE team and creates bonds and connections with guests aiming for name mentioning in Medallia.
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