Engineer Ii, Field Service

hace 3 meses

Alcobendas, España Thermo Fisher Scientific A tiempo completo

Job Description
When you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Position Location: Spain - Valencia
Within our EMEA Bulk Elemental Unit we are looking for an experienced and motivated Field Service Engineer, product line Bulk Elemental Analysis with focus on material characterization, rapid elemental analysis, information of materials applications and if required extending to other product lines and or applications. Based around Valencia
How you will make an impact:
As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.
What you will do:

Represents our company in a positive, professional manner in all taking care of company's customers, both external and internal.
Frequent trips in Spain/Portugal and time to time in other countries in EMEA.
Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services. On X-Ray fluorescence Spectrometers and optical emission spectrometers
Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
Service reporting, documentation and creation of protocols to specification on internal and customer needs.
Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
Help on continuous improvement through our Practical Process Improvement Business System

Education

Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or training in the (chemical field with technical orientation)

Experience

Five years of work experience in technical services
Field service experience (technical) or strong service knowledge
Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc…)
Outstanding fixing skills passionate about electromechanical, software and application issues

Knowledge, Skills, Abilities

Excellent interpersonal communication both written and oral in English
Ability to work efficiently with customers and colleagues in difficult and stressful situations
Good knowledge of electronics and mechanics
Customer friendliness and a professional demeanor
PC literacy including MS Office and Outlook.
Ability to travel (both domestic and internationally) up to 80% (up to 4 nights per week at hotel)
Valid driver's license
Self-organized and effective

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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