Project Manager
hace 2 semanas
Project Manager - Customer & User Experience Apply locations Sant Cugat del Valles, Barcelona, Spain
Time type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: 3142241
Description:
Responsibilities:
Project Management & Stakeholder Collaboration:
Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business objectives.
Serve as the primary point of contact for cross-functional teams, facilitating communication and collaboration.
Develop and manage project plans, timelines, and resources to ensure timely delivery of CX and UX initiatives.
Collaborate with internal teams to streamline processes and support customer-centric strategies across departments.
Ensure adherence to project management best practices and methodologies, including Agile, Scrum, or Waterfall as appropriate.
Monitor project progress, identify risks, and implement mitigation strategies to ensure project success.
Customer Experience (CX) & User Experience (UX) Enhancement:
Drive initiatives to enhance customer satisfaction and loyalty through improved user experiences and customer interactions.
Identify and implement best practices for CX and UX management, including customer journey mapping and user research.
Work closely with design and product teams to understand user needs and develop solutions that improve the overall user experience.
Foster strong relationships with key stakeholders to ensure customer and user needs are met and exceeded.
Use Case Development & Implementation:
Develop and document use cases for CX and UX processes improvements, ensuring they are aligned with business goals.
Implement CX and UX solutions based on identified use cases, monitoring their effectiveness and making adjustments as needed.
Share insights and recommendations with stakeholders to drive continuous improvement in CX and UX.
Reporting & Insights:
Create and present reports on CX and UX metrics, such as NPS, CSAT, and user feedback.
Translate complex data into actionable insights for business stakeholders, helping them make informed decisions.
Monitor and analyze CX and UX trends to identify opportunities for improvement.
Education & Experience Required:
Bachelor's degree in Business Administration, Marketing, Project Management, Information Technology, or a related field.
3+ years of experience in project management roles.
Proven track record of managing projects that improve customer satisfaction and user experience.
Strong understanding of CX and UX metrics and methodologies.
Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
Professional project management certification (e.g., PMP, PRINCE2) is preferred.
Preferred Qualifications & Skills:
Formal project management standards and agile methods
Experience with customer experience (CX) and user experience (UX) frameworks and best practices.
Familiarity with user research methods and tools.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Strong problem-solving skills and a proactive approach to identifying and addressing user issues.
Knowledge of data visualization tools (e.g., Power BI, Tableau) is a plus, but not required.
Proficiency in project management software (e.g., MS Project, JIRA, Trello).
Cross-Org Skills:
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
What we offer:
Opportunity to work in an international organization with colleagues coming from all over the world.
Diverse, continued internal growth and career opportunities, including HP's own learning platform and LinkedIn Learning.
An attractive benefits package including health & life insurance, lunch at reduced prices at our canteen, and HP product discounts.
Work life balance and flexible working hours.
Involvement in global business networks focused on women, pride, young employees, sustainability, and disability.
Participation in corporate volunteering activities, including HP Charity day.
Access to a sports center with various coordinated activities.
Onsite medical services including nutrition, physiotherapy, and general health.
Dedicated lactation room.
Sounds like you? Apply and let's have a talk
Sales and Services Entity: ES11
Job: Business Planning
Schedule: Full time
Shift: No shift premium (Spain)
Travel:
Relocation:
Equal Opportunity Employer (EEO): HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran.
At HP, diversity and inclusion are business imperatives. We are driven to be the career destination for all top talent. Join us in reinventing the standard for diversity and inclusion where talent is our criteria.
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