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.Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.Join the NIKE, Inc. Team.As a COACH, you will enjoy:Utilizing your exceptional customer service skills to provide premium brand experiences to our customers.Leading, mentoring, and motivating employees in your department while ensuring an excellent work environment.Managing daily operations in your department to achieve sales goals (e.G., through digital services, visual presentations, or on the sales floor).Identifying and improving areas based on customer feedback.Representing the brand in NIKE initiatives and training the team.Ensuring the store meets all NIKE standards and guidelines.Collaborating with your business partners in the stores and headquarters.More specifically, our store structure includes the following 3 coach functions:COMMERCIALLeading a team that efficiently receives products, performs accurate inventories, and meets presentation standards.Ensuring all inventory processes work well so that the sales floor is always stocked, well-presented, and meets brand standards.Working with department leaders who will oversee individual components (product receiving and visual presentation) while you manage the overall in-store experience with the products.Preparing for monthly launch initiatives.Using our reporting tools to make the best business decisions.Conducting accurate inventories to complete digital orders.ATHLETE EXPERIENCEEnsuring the team has the tools to provide the highest quality athlete experiences.Leading NIKE Community Ambassador activities to strengthen the team.Overseeing the hiring and onboarding process in collaboration with experienced store leaders.Managing store schedules.Collaborating with the store team to implement and maintain a positive NIKE culture.CUSTOMER EXPERIENCEModeling how to provide our service on the sales floor and enhancing the customer experience.Ensuring resources are available for the team to have brand knowledge on all aspects of customer service, including using digital services
