Client Success Associate
hace 2 meses
About the company: Join the exciting journey at fundcraft, where we're revolutionising the fund industry providing digital-native fund operations.
Our mission is clear: be our client's digital native partner, providing simple, transparent and integrated fund operations ensuring alternative investment managers to focus on their core business.
As a fully CSSF-licensed AIFM and central administrator, fundcraft is uniquely positioned to meet the diverse fund operations needs of private equity, venture capital, and funds of funds.
Be part of our dedicated team of financial experts, lawyers, product managers, tech developers, and corporate professionals who are committed to disrupting the financial industry with our unique product and innovative tech-led approach.
We're proud to stand out from competition and be the first product based company to offer such a comprehensive solution.
Founded in 2020, fundcraft has grown rapidly, already employing over 90 professionals across two countries, Spain and Luxembourg.
If you're passionate about driving change and making a difference in the financial world, join us and be part of our success story About the role: As a Client Success Associate, you will be instrumental in supporting the operational needs of our client.
You will be responsible for providing essential operational support to ensure our clients have seamless access to our platform and services.
Your tasks will include managing access for both internal and external users, coordinating client communications, maintaining organized client data and assisting with administrative responsibilities.
This position is based in Girona, Spain, and reports to the Client Success Manager (L3).
Key Responsibilities: Guarantee access to External and Internal users to fundcraft platform Client SharedMailbox Coordination and Management Maintaining updated slack channels Prepare client communications when new features of the platform are available Manage client data and information accurately within our Platform.
Assist in preparing and sending client communications, including emails, letters, and reports.
Write memorandums of meetings and prepare agendas.
Coordinate meeting scheduling, travel arrangements, and expense reports.
Provide general administrative support to the Client Success team.
Contribute to the development and maintenance of client success processes and tools.
Respond to client inquiries and requests in a timely and professional manner.
Provide basic troubleshooting and support to clients.
Work effectively as part of a team to achieve common goals.
Contribute to a positive and supportive work environment.
Qualifications & Experience: Bachelor's degree in Business Administration, Management or similar.
Strong organizational and time management skills.
Equivalent professional experience in a similar role may be considered Excellent written and verbal English communication skills.
Skills & Expected Behaviours: Ability to quickly learn and adapt to new software, systems, and processes.
Extremely detail-oriented, with a focus on maintaining high levels of accuracy in all tasks.
Proactive, with a positive and solution-oriented mindset, eager to take initiative and contribute to team success.
Strong problem-solving abilities, able to address client needs efficiently while maintaining professionalism and composure.
Demonstrates a collaborative attitude, thrives in a team environment, and is motivated by achieving shared goals.
Flexible and adaptable, capable of managing multiple tasks simultaneously while meeting deadlines.
Why Join Us: Join a culture that celebrates creativity and welcomes innovative, disruptive ideas, empowering you to make a real impact.
Immerse yourself in a fast-paced, diverse workplace where you'll have the chance to collaborate and learn from specialists across various fields, fostering personal and professional growth.
Embrace automation and seamless tech integration in your workflows, while our platform boosts operations through tech leverage, ensuring you stay ahead of the curve and updated with new technologies.
Enjoy an attractive compensation package that recognizes your contributions and dedication to our shared success, rewarding you fairly for your hard work.
Work in a comfortable, ergonomic environment within our spacious, modern offices located conveniently in the heart of Girona, just minutes away from the train station.
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