It Support Manager
hace 3 meses
.RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG domain with B2B Commerce Solution) on behalf of our client in Spain.Location: Hybrid working with offices either in Madrid/BarcelonaTravel Requirements: This position is expected to travel approximately 50% of the time.Client Details:Leading SaaS tech company, specialising in mobile-supported business process automation with a significant presence in the USA, Mexico, the UK, and Greece. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain.Responsibilities:Lead the implementation and management of a European Customer Support Centre offering support to over 25 countries.Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures.Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations.Handle the escalation of incidents related to non-user end issues.Manage and monitor network, server, application, CRM and related issues.Generate reports on pending tickets at the end of each day.Foster a culture of extreme ownership within the team.Ensure compliance with hours tracking, issue resolution status, and resource ownership.Track resource utilisation against allocation and budget, including project timesheet approvals.Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates.Facilitate the creation and review of functional and technical design documents for complex projects.Facilitate end-to-end implementation planning, including project management, issue management, communication, and change management.Lead the generation of Root Cause Analyses (RCAs) and maintain proactive communication and action, including the detection of potential issues that may impact operations.Effectively manage large service desks or multiple small to medium-sized service desks.Exhibit strong project leadership skills, along with a solid understanding of business operations and advanced analytical capabilities.Establish and maintain trusted advisor relationships with client project stakeholders.Conduct daily review sessions with the team and manage weekly trackers.Manage service desk emails and oversee service desk plans, ensuring progress and adjusting schedules as needed.Qualifications & Skills:Bachelor's degree in Information Technology, or equivalent experience, ideally from a Data Engineering background.10+ years of experience in Sustain/Maintenance/Support Management.Exceptional interpersonal skills, with strong written and verbal communication abilities.Relevant experience with CPG, FMCG, Retail, or B2B Commerce domain is mandatory
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It Security Manager
hace 2 días
Madrid, España It Security Manager A tiempo completo.Eurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...
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It Security Manager
hace 2 días
Madrid, España It Security Manager A tiempo completo.Eurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAMThe ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...
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It Security Manager
hace 4 días
Madrid, España It Security Manager A tiempo completoEurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...
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IT Security Manager
hace 4 días
Madrid, España IT Security Manager A tiempo completoEurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain. ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...
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IT Security Manager
hace 4 días
Madrid, España IT Security Manager A tiempo completoEurovision Services (ES) is seeking an IT Security Manager for our Global Operations & Engineering team at our technology hub in Madrid, Spain.ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAMThe ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services,...
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International It Support Coordinator
hace 4 meses
Madrid, España Selección -It A tiempo completoINTERNATIONAL IT SUPPORT COORDINATOR Requisitos Mínimos: Education: Bachelor's degree or equivalent in Information Technology.Languages: English is a must.IT support experience required Incident escalation Incident monitoring Experience in similar positions Project coordination, project management, customer support, service management Technical skills: •...
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International It Support Coordinator
hace 4 meses
Madrid, España Selección -It A tiempo completoINTERNATIONAL IT SUPPORT COORDINATOR Requisitos Mínimos:Education: Bachelor's degree or equivalent in Information Technology.Languages: English is a must.IT support experience requiredIncident escalationIncident monitoringExperience in similar positionsProject coordination, project management, customer support, service managementTechnical...
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International It Support Coordinator
hace 4 meses
Madrid, España Selección -It A tiempo completoINTERNATIONAL IT SUPPORT COORDINATORRequisitos Mínimos:Education: Bachelor's degree or equivalent in Information Technology.Languages: English is a must.IT support experience requiredIncident escalationIncident monitoringExperience in similar positionsProject coordination, project management, customer support, service managementTechnical skills:- Office-...
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International It Support Coordinator
hace 5 meses
Madrid, España Selección -It A tiempo completoINTERNATIONAL IT SUPPORT COORDINATORRequisitos Mínimos:Education: Bachelor's degree or equivalent in Information Technology.Languages: English is a must.IT support experience requiredIncident escalationIncident monitoringExperience in similar positionsProject coordination, project management, customer support, service managementTechnical skills:•...
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International It Support Coordinator
hace 3 semanas
Madrid, España Selección -It A tiempo completoINTERNATIONAL IT SUPPORT COORDINATOR Requisitos Mínimos: Education: Bachelor's degree or equivalent in Information Technology.Languages: English is a must.IT support experience requiredIncident escalationIncident monitoringExperience in similar positionsProject coordination, project management, customer support, service managementTechnical skills: - Office-...
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It Infrastructure Support Manager
hace 2 meses
Madrid, España Top Recruitment (Pty) Ltd A tiempo completoInternational group are seeking an experienced IT Infrastructure Support Manager to lead a team of support services providers.The position will require you to work at their Umhlanga Rocks & Amanzimtoti offices and to travel between the two operations.KEY RESPONSIBILITIES Manage and lead the IT Support service providers Oversee the resolution of technical...
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IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Seleccion It A tiempo completoInternational company Seleccion It, a world leader in its sector, seeks an experienced Computer Engineer for its development center and international support team in Madrid. This expert role involves planning, coordinating, and managing IT support activities with a focus on incident and problem management.About the RoleThis position requires an individual...
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International It Support Coordinator
hace 3 semanas
Madrid, España Seleccion It A tiempo completo202322JunPoblación:MadridProvincia:MadridPaís:EspañaDepartamento:soporteNivel:Mando IntermedioPersonal a cargo:6 - 10Número de vacantes:1Estudios mínimos:Ingeniero Superior - Ingeniero en InformáticaExperiencia mínima:De 3 a 5 añosRequisitos Mínimos:Education: Bachelor's degree or equivalent in Information Technology,Languages; English is a must.IT...
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It Infrastructure Support Manager
hace 31 minutos
Madrid, España Top Recruitment (Pty A tiempo completoInternational group is seeking an experienced IT Infrastructure Support Manager to lead a team of support services providers.The position will require you to work at their Umhlanga Rocks & Amanzimtoti offices and to travel between the two operations.KEY RESPONSIBILITIES Manage and lead the IT Support service providersOversee the resolution of technical...
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Madrid, España Selección -It A tiempo completoINTERNATIONAL IT SUPPORT COORDINATORRequisitos Mínimos:Education: Bachelor's degree or equivalent in Information Technology.Languages: English is a must.IT support experience requiredIncident escalationIncident monitoringExperience in similar positionsProject coordination, project management, customer support, service managementTechnical...
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IT Support
hace 7 meses
Madrid, España Boost-IT A tiempo completoBYT is a spinoff of Boost IT that aims to use all the knowledge and experience created over 4 years, with a management team that has more than 15 years of experience. Created in December 2021, after 4 years of delivering the specialized recruitment service with great success under Boost IT name. During these 4 years we carried out more than 400 specialized...
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International IT Support Coordinator
hace 7 meses
Madrid, España SELECCIÓN -IT A tiempo completoEducation: Bachelor's degree or equivalent in Information Technology, Languages; English is a must. IT support experience required Incident escalation incident monitoring Experience in similar positions Experience - Project coordination, project management, customer support, service management Technical skills: - Office - ITIL - Monitoring tools -...
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IT Support Specialist
hace 4 semanas
Madrid, Madrid, España Vets Hired A tiempo completoJob Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Vets Hired. This role is crucial in ensuring the smooth functioning of our technology systems, providing essential support to ensure all users can perform their roles effectively.About the JobThe successful candidate will be responsible for managing and...
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Senior IT Support Specialist for Global Operations
hace 3 semanas
Madrid, Madrid, España Selección -It A tiempo completoAbout Selección -ItAs a world leader in our sector, we are committed to delivering exceptional IT support services. Our development center and international support team in Madrid is looking for an expert in Computer Engineering with extensive experience in IT Support work and coordination.About the RoleWe are seeking a Senior IT Support Specialist to join...
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Senior IT Support Manager
hace 1 día
Madrid, Madrid, España Vets Hired A tiempo completoAbout the RoleWe are seeking a Senior IT Support Manager to join our team at Vets Hired. In this role, you will be responsible for ensuring proper computer operations for end users and resolving escalated help requests within established procedures.Key Responsibilities:Coordinate computer moves, add-ons, changes, software upgrades, and configuration...