E-Commerce Excellence Hub Specialist

hace 1 mes

Barcelona, España Robert Bosch Group A tiempo completo

Full-timeCompany DescriptionBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 36 locations support national and international customers in around 40 languages, primarily from the automotive, logistics and pharmaceutical sectors as well as information and communication technology.
As part of this true Global organization, Bosch Service Solutions in Barcelona is now leading more than 500 solutions experts, speaking more than 24 languages.
Job DescriptionBOSCH SO is seeking a dynamic and proactive E-commerce Specialist to spearhead the implementation of an E-commerce Excellence Hub in Barcelona. This individual will play a pivotal role in developing and supporting the entire customer experience in our e-commerce channels, driving BOSCH's online presence to new heights. We are looking for someone energetic, strong-willed, and ready to elevate our e-commerce operations to the next level.
As an E-commerce Excellence Hub Specialist (EEHS), you will play a crucial role in the success of our online sales platform by actively participating in the creation, maintenance, and optimization of product listings. You will also be responsible for ensuring a seamless customer experience. This role requires a strong understanding of e-commerce platforms, excellent written communication skills, and an interest in the Automotive industry.
Responsibilities
- Assist in the creation and regular updating of product listings on the e-commerce platforms.
- Conduct thorough analyses of competitor activities and pricing strategies to identify opportunities for improvement.
- Address customer inquiries promptly and provide detailed information about products listed on the platform.
- Generate reports and insights related to customer experience and market trends for internal stakeholders.
- Clean up and manage product listings and data to ensure accuracy and relevance.
- Stay informed about market trends and changes in customer preferences, providing proactive recommendations to enhance our offerings.
- Collaborate with cross-functional teams to implement strategies aimed at improving the overall e-commerce performance.
Desired Requirements
- Previous experience working within an e-commerce platform.
- Perfect written communication skills in your market language, with the ability to craft compelling product descriptions and customer communications.
- An interest in the Automotive industry is useful and a passion for staying updated on industry trends.
- Analytical mindset with the ability to interpret data and draw meaningful insights.
- Strong organizational skills and attention to detail to ensure accurate and effective product listings
Qualifications- Previous experience working within an e-commerce platform for at least 1 year.
- Perfect written communication skills in your market language (German), with the ability to craft compelling product descriptions and customer communications.
- An interest in the Automotive industry is useful and a passion for staying updated on industry trends.
- Analytical mindset with the ability to interpret data and draw meaningful insights.
- Strong organizational skills and attention to detail to ensure accurate and effective product listings
- Fluent in German (C2 Level) and English (C1).
Additional InformationTotal compensation package for this position is 25.000€ gross per year.
Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.
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