Manager Global Support Crm

hace 2 semanas

Barcelona, España Leica Biosystems A tiempo completo

.Manager Global Support CRM Barcelona Barcelona, Catalonia, ES Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.The Global CRM Support Manager will be responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users globally. The successful candidate will work closely with leadership to define, measure, and adhere to KPIs for backlog, SLA compliance, and ticket escalation.In this role, you will have the opportunity to:Team Management: Lead and manage a team of First Responders for all Salesforce-related requests and incidents, ensuring all activities meet service level agreements and quality standards.KPI and SLA Adherence: Define, measure, and monitor KPIs and SLAs, ensuring timely and effective response to tickets and issues.Support Documentation: Oversee the creation and maintenance of support documentation, including admin standard work, housekeeping, user maintenance, and knowledge management articles.Liaison Role: Act as the liaison between the support team, leadership, and the development/integration team, removing roadblocks and providing expertise and direction.Training and Development: Develop and deliver training programs for IT Support internal staff, ensuring harmonized effective use of the process. Create training documentation for all community users to support unified answers/usages.Vendor Management: Manage relationships with Salesforce vendors and contractors, ensuring optimal support and service.Process Improvement: Identify and implement process improvements, addressing breakdowns and opportunities for efficiency.The essential requirements of the job include:Bachelor ´s degree or comparable experience.Salesforce Expertise: 10+ years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ.Communication: Excellent verbal and written communication skills to interact with various stakeholders.Collaboration: Strong team player and manager, capable of working with cross-functional teams.Business Acumen: Understanding of business processes, issues, and strategies to align the CRM support team with organizational objectives.Problem Solving: Act as a consultant to guide the team towards sustainable solutions

  • Manager Global Support Crm

    hace 4 semanas

    Barcelona, Barcelona, España Leica Biosystems A tiempo completo

    Position OverviewThe Global CRM Support Manager will be responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users...

  • Global CRM Support Manager

    hace 4 semanas

    Barcelona, Barcelona, España Leica Biosystems A tiempo completo

    Job SummaryLeica Biosystems, a global leader in cancer diagnostics, is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications and internal bespoke solutions.This is a critical role within the Global CRM RUN team, responsible for ensuring timely and effective response to tickets...

  • Global CRM Support Manager

    hace 4 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    Global CRM Support Manager Role SummaryLeica Biosystems is seeking a skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ. This key position is part of the Global CRM RUN team and supports approximately 5000 salesforce users globally.The...

  • Global Support Manager CRM

    hace 4 semanas

    Barcelona, Barcelona, España Leica Biosystems A tiempo completo

    The Global CRM Support Manager will lead a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users globally.Key Responsibilities:Manage a team of First Responders for all...

  • Manager Global Support Crm

    hace 4 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    .Manager Global Support CRM Barcelona Barcelona, Catalonia, ES Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve...

  • Manager Global Support CRM

    hace 3 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    We're a global leader in cancer diagnostics with a comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and reliable offerings help improve workflow efficiency and diagnostic confidence. Join our diverse team of talented people and be inspired to grow every day. We work alongside a community of six fellow Diagnostics Companies at Danaher,...

  • Manager Global Support Crm

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    .Manager Global Support CRM Barcelona Barcelona, Catalonia, ES This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate...

  • Global CRM Support Manager

    hace 4 semanas

    Barcelona, Barcelona, España Leica Biosystems A tiempo completo

    Leica Biosystems is a global leader in cancer diagnostics, and we're seeking a skilled professional to lead our CRM support team.The Global CRM Support Manager will be responsible for managing a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ.This position is part of the Global CRM RUN...

  • Global CRM Support Manager

    hace 3 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    Job Description Leica Biosystems, a global leader in cancer diagnostics, seeks an experienced Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) and internal bespoke solutions. Key Responsibilities: Lead and manage a team of First Responders for all...

  • Manager Global Support Crm

    hace 4 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    Manager Global Support CRM Barcelona Barcelona, Catalonia, ES Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve...

  • Manager Global Support Crm

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    .Manager Global Support CRMBarcelonaBarcelona, Catalonia, ES This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate...

  • Manager Global Support Crm

    hace 4 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    Manager Global Support CRMBarcelonaBarcelona, Catalonia, ES Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow...

  • Global CRM Support Manager

    hace 1 mes

    Barcelona, Barcelona, España Leica Biosystems A tiempo completo

    Job Title: Global CRM Support ManagerJob Summary:Leica Biosystems is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. The successful candidate will work closely with leadership to...

  • Manager Global Support Crm

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    .Manager Global Support CRMBarcelona Barcelona, Catalonia, ES This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate...

  • Manager Global Support Crm

    hace 4 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    .Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know...

  • Manager Global Support Crm

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    Manager Global Support CRMBarcelonaBarcelona, Catalonia, ES This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate...

  • Manager Global Support Crm

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    Manager Global Support CRM Barcelona Barcelona, Catalonia, ES This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate...

  • Manager Global Support Crm

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    Manager Global Support CRM Barcelona Barcelona, Catalonia, ES This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate...

  • Manager Global Support CRM

    hace 4 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    Manager Global Support CRM Barcelona Barcelona, Catalonia, ES Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help...

  • Manager Global Support Crm

    hace 4 semanas

    Barcelona, España Leica Biosystems A tiempo completo

    Manager Global Support CRM Barcelona Barcelona, Catalonia, ES Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help...