Product Support Specialist
hace 2 meses
.Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our Support TeamBoard is looking for a highly analytical and self-motivated Product Support Specialist (L3). Reporting to the Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem-solving.Level 3 is in charge of investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and require a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.Thanks to a product at the technological forefront of its market, Board has enabled more than 3000 companies worldwide to effectively deploy Business Intelligence, Corporate Performance Management and Predictive Analytics applications on a single platform.ObjectivesInvestigating issues raised by Board users while using mission-critical solutions.Work on open product related cases while focusing on root cause analysis and troubleshooting.Communicate with customers via email, calls, and ticketing platform on a daily basis (working hours CET).Regularly communicate progress and statuses of investigations and fixes to several stakeholders.Research and document issues as Knowledge Base articles.Attend and support implementation projects onsite when required.Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales and Sales Consultants to resolve highly complex technical issues related to solution deployment.Meet Board's Premium Support obligations to customers and ensure adherence thereto.RequirementsBachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.First experience with SaaS and Enterprise Performance Management (EPM) software (preferred).First experience working in a customer support role using a case management platform.Experience with Client/Server Operating Systems and Cloud solutions.Knowledge of Network Management advantageous.Familiarity with SQL and ODBC data source connections will be a plus.Quick learner with the ability to understand and learn complex systems communicating with different stakeholders.Ability to work against tight deadlines within an exciting environment.Strong skills and passionate in critical thinking, decision making, problem solving, and attention to details.Excellent written and verbal communication skills.Very good German and English knowledge, excellent Spanish knowledge
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Product Support Specialist
hace 1 semana
Zaragoza, Zaragoza, España Board A tiempo completoProduct Support SpecialistAre you passionate about technology and problem-solving? Do you have excellent communication skills and a desire to develop your expertise with the Board Intelligent Planning Platform? We're seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team.As a Product Support Specialist, you...
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Product Support Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Board Deutschland Gmbh A tiempo completoAt Board, we empower businesses to drive growth and profitability through advanced analytics and forecasting. Our team is passionate about delivering exceptional customer experiences, and we're seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a Product Support Specialist, you will acquire deep...
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Product Support Specialist
hace 2 meses
Zaragoza, España Board Deutschland Gmbh A tiempo completo.Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our Support Team!Board is looking for a highly analytical and self-motivated Product Support Specialist (L3). Reporting to the Support Team Lead, you will work...
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Product Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Board Deutschland Gmbh A tiempo completoAbout the RoleBoard Deutschland Gmbh is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver...
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Field Support Specialist
hace 7 días
Zaragoza, España Nova Biomedical A tiempo completoField Support Specialist Reporting Relationships Reports directly to the national Sales Manager. Strong working relationship with Nova's European Technical Support department. Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions. Job Summary and/or Key Objectives Plans, schedules and delivers...
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Product Support Specialist | Rgc-08
hace 2 semanas
Zaragoza, España Board A tiempo completo.Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our Support Team! Board is looking for a highly analytical and self-motivated Product Support Specialist (L3). Reporting to the Support Team Lead, you will work...
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Product Hackers Talent
hace 1 mes
Zaragoza, España Product Hackers A tiempo completoDesde Product Hackers Talent, consultora de selección, estamos buscando un Jr. SOCIAL MEDIA SPECIALIST para un prestigioso medio de comunicación reconocido por su periodismo de calidad, su compromiso con la veracidad y su análisis profundo de los acontecimientos nacionales e internacionales. Reportará al SEO Media Manager y formará parte del equipo de...
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Cloud Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Amazon A tiempo completoCloud Support SpecialistAt Amazon, we're looking for a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key Responsibilities:• Learn and use...
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Clinical Mako Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Stryker A tiempo completoJob SummaryWe are seeking a highly skilled Clinical Mako Support Specialist to join our team at Stryker. As a Clinical Mako Support Specialist, you will provide clinical product support to all end users, including surgeons, healthcare professionals, and nurses, and provide on-site guidance and assistance during surgical procedures with the Mako robotics...
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Field Support Specialist
hace 7 días
Zaragoza, España Nova Biomedical Gmbh A tiempo completoCareer Opportunities with Nova Biomedical Corporation Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities. Job Summary and/or Key Objectives Plans, schedules, and delivers emergency and proactive onsite and remote support on all Nova...
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Technical Support Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Kudzu Interactive A tiempo completoAbout the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via phone, email, and...
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Field Software Support Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Elekta Ab A tiempo completoField Software Support SpecialistAre you passionate about delivering exceptional support to healthcare professionals? We're looking for a skilled Field Software Support Specialist to join our team at Elekta Ab.About the RoleAs a Field Software Support Specialist, you will be the primary point of contact for customers seeking product support. You will...
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Field Software Support Specialist
hace 4 semanas
Zaragoza, Zaragoza, España Elekta Ab A tiempo completoField Software Support SpecialistAre you passionate about delivering exceptional support to healthcare professionals? We're looking for a skilled Field Software Support Specialist to join our team at Elekta Ab.About the RoleAs a Field Software Support Specialist, you will be the primary point of contact for customers seeking product support. You will...
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Customer Support Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Green Eagle Solutions A tiempo completoJob Title: Customer Support SpecialistGreen Eagle Solutions is a rapidly growing tech company in the renewable energy sector, accelerating the green energy transition by enabling fully autonomous renewable energy operations.Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational...
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Field Software Support Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Elekta A tiempo completoField Software Support SpecialistAt Elekta, we're committed to improving and saving lives. As a Field Software Support Specialist, you'll play a critical role in ensuring our customers receive seamless support for our products.Key Responsibilities:Provide primary support for customers seeking product assistance via phone, email, and our customer...
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Field Software Support Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Elekta A tiempo completoField Software Support SpecialistAt Elekta, we're committed to improving and saving lives. As a Field Software Support Specialist, you'll play a critical role in ensuring our customers receive seamless support for our products.Key Responsibilities:Provide primary support for customers seeking product assistance via phone, email, and our customer...
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Product Specialist
hace 2 semanas
Zaragoza, Zaragoza, España Pricelabs A tiempo completoAbout the Role:As a Product Support Specialist at PriceLabs, you will be the primary point of contact for our customers, providing exceptional support and service to ensure their success. This role requires a strong analytical background, with experience in databases, SQL queries, and Microsoft Excel. You will work closely with our team to resolve customer...
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Product Specialist Scf
hace 3 semanas
Zaragoza, Zaragoza, España Bbva A tiempo completoJob Title: Product Specialist ScfAre you passionate about finance and trade? We're looking for a skilled Product Specialist to join our team at BBVA.About the Role:As a Product Specialist, you will be responsible for assisting in the launch of commercial opportunities in Supply Chain Finance and Receivables Finance, working closely with global and...
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Product Specialist Scf
hace 3 semanas
Zaragoza, Zaragoza, España Bbva A tiempo completoJob Title: Product Specialist ScfAre you passionate about finance and trade? We're looking for a skilled Product Specialist to join our team at BBVA.About the Role:As a Product Specialist, you will be responsible for assisting in the launch of commercial opportunities in Supply Chain Finance and Receivables Finance, working closely with global and...
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Product Specialist Trainee
hace 1 mes
Zaragoza, España F. Hoffmann La Roche Gruppe A tiempo completo.Roche favorise la diversité, l'équité et l'inclusion, reflétant ainsi les communautés auxquelles nous nous adressons. Dans le domaine de la santé à l'échelle mondiale, la diversité est un ingrédient essentiel de la réussite. Nous sommes convaincus que l'inclusion est primordiale pour comprendre les différents besoins des personnes en matière de...