Account Specialist

hace 2 meses


Mérida, España Boldr A tiempo completo

.A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET'S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we'll always find EMPATHY WHAT IS YOUR ROLE The sales representative role is a support and sales position tasked with lead generation, administrative support for account executives, and coordination of project operations functions within the company, focusing on billing, scheduling, and CRM maintenance. This role is intended to allow motivated and qualified team members to progress in their careers into sales, design, operations, or customer success. You will be able to learn sales skills and prospecting, design theory, planning, and operations processes. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO Maintain accurate task and follow-up actions on all deal-related activity as it relates to outstanding invoices, install dates, COI's, changes, and delivery information between sales and operations. Responsible for managing and improving the "Job Scope" entry process into Airtable and Eames, acting as 1st-level escalation for errors. Support the sales and account management team with deal activities such as collection of payment info, updating CRM data, customer service inquiries, and interface with design operations and scheduling. Clean and maintain prospecting lists for marketing and segmentation. Manage all inbound lead inquiries via phone and internet forms, social media, and other channels. Conduct initial qualification of customer needs and address questions, routing internally as appropriate. Enter leads into CRM on qualified projects and assign to sales team members based on lead-rotation and distribution schedule. Outbound lead generation on new market listings and stale properties. Using the CRM and email templates, conduct outreach, add new agents to the database, and qualify listings for the sales team. Maintenance of all Customer data, including dates, addresses, projects, broker affiliations, and billing/invoicing details with the Salesforce CRM



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