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Senior L2 Application Support Engineer
hace 3 meses
.As a successful Senior L2 Application Support Engineer, do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technology knowledge? Want to help lead the engineering of digital banking IT systems and networks? If so, why not consider joining Western Union's new Digital Banking hub in Madrid as a member of our Digital Banking Application Support team.Western Union powers your pursuit.We recently launched digital banks and wallets in multiple markets to enhance our customers' experiences with a cutting-edge digital Ecosystem. As a Senior L2 Application Support Engineer for Digital Banking, your primary responsibility will be to establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.Role ResponsibilitiesHelp establish and develop the digital banking infrastructure in the assigned region.Be a strong resource in the regional Application Support team and support for maintenance, enhancements, and security.Help address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.Enhance IT support and application maintenance across the assigned region as new products are launched.Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.Assist in triage alongside vendor resources.Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.Partner across the organization to optimize and enhance the customer journey.Participate and support the daily triage of any customer related or technical issues with the Digital Banking app or website.Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer related issues.Recommend improvements to existing applications and system configuration.Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.Provide coaching to Junior members of the team.Role RequirementsA degree in Computer Science or related fields.A minimum of 4+ years experience in building business critical products and launching them on the market, although candidates with other relevant experience will be considered.Experience setting up and/or running retail banking IT systems and networks preferred.Ability to evaluate business needs and achieve alignment among stakeholders.Excellent verbal and written communication skills.Experience operating in a L1, L2 and/or L3 IT support model.Direct experience with at least 1 of the following technologies: Mulesoft, Outsystems, Mambu, Javascript, .NET, Angular, Java Spring Boot development
