Account Manager
hace 1 semana
The Customer Success Executive (CSE) serves as the primary executive point of contact for assigned customers, managing the relationship throughout their journey with Infor.
Acting as the key account owner, the CSE collaborates across teams to drive customer success, retention, and account growth while ensuring customers achieve their desired business outcomes.
This role works cross-functionally with Sales, Services, Support, and Product Development to advocate for customers, resolve escalations, and maximize the value of Infor solutions.
A Day in The Life Typically Includes : Managing relationships with small to medium-sized customer accounts.Developing and executing account strategies to support customer success, retention, and growth.Leading governance, escalation management, and renewal processes.Aligning internal teams across Sales, Services, Support, and Product Development to support the customer lifecycle.Advocating for customer needs, ensuring their feedback informs product development.Conducting regular executive reviews and strategic planning sessions.Providing leadership updates on customer health, progress, and challenges.Basic Qualifications : Fluency in English and Dutch.Strong executive presence with excellent communication and relationship-building skills.Ability to influence and drive results in a matrixed environment.Experience engaging with C-suite and executive teams in a consultative capacity.Critical thinking, decision-making, and leadership capabilities.Ability to manage and guide cross-functional teams effectively.Preferred Qualifications : Experience in matrixed organizational environments.Managed complex ERP software implementations.Expertise in process improvement and change management.Knowledge of industry challenges in Food & Beverage or Manufacturing.Experience leading indirect teams to drive measurable results.Benefits : Competitive compensation.Private Medical Insurance.Membership discounts with one of the best local gyms in Barcelona.Clear and motivating progression path to develop and grow.Flexibility to work between home a minimum of one day a week.Office situated in the heart of Barcelona.Ticket restaurant – explore Barcelona's best local cuisines.8 hours during the workday for volunteer activities each fiscal year.Monthly team events : sports, socials, charities.About Infor Infor is a global leader in business cloud software products for companies in industry-specific markets.
Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles : integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM.
Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive work environment.
Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
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