Digital Customer Engagement Manager
hace 1 mes
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowThe charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.What you'll doDrives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.Support tickets handling, bridging customer queries and requirements from technical operations team.Ensures periodic service reviews to track the service quality across a range of customers.Orchestrates the overall service delivery according to agreed SLAs and KPIs.Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.Supports de-escalations of critical customer situations & reviews SLA service credit cases.Contributes to customer Go-Lives, Release Upgrade and maintenance activities.Executes and supports problem management and continuous improvement.Supports customer satisfaction surveys & commercial change requests.Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.Work in European time-zone.What you'll bringEngineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.Technical and application expertise for different cloud solutions (S/4HANA or another private cloud).Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.Excellent customer focus / Networking / Relationship Building / Results-driven / Self-organized / Decision making skills.Experienced in working with cross-cultural and cross-functional teams or individuals.Meet the teamThe SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ****** AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 386798 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr
-
Director Global Digital Customer Engagement
hace 2 semanas
Barcelona, España AstraZeneca A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Digital Customer Engagement Manager
hace 6 meses
Barcelona, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Engagement Manager
hace 2 meses
Barcelona, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completo.Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing Manager Sobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Social Media
hace 1 semana
Barcelona, España Global Human Consultants A tiempo completo.Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Digital Customer Engagement Manager
hace 4 semanas
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Digital Customer Engagement Manager
hace 2 semanas
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Digital Customer Engagement Manager
hace 3 semanas
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completo.SolicitarOportunidad Laboral: Social Media & Customer Engagement ManagerUbicación: BarcelonaDepartamento: MarketingReporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Digital Customer Engagement Manager
hace 4 meses
Barcelona, España Sap A tiempo completo.We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Digital Customer Engagement Manager
hace 3 meses
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completoSolicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completoSolicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Social Media
hace 2 semanas
Barcelona, España Global Human Consultants A tiempo completoSolicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing Manager Sobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil.Con un...
-
Digital Customer Engagement Manager
hace 2 meses
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Solo Quedan 15H Digital Customer Engagement Manager
hace 2 meses
Barcelona, España Sap Se A tiempo completo.Digital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Digital Customer Engagement Manager
hace 1 mes
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Engagement Manager
hace 4 semanas
Barcelona, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Engagement Manager
hace 2 meses
Barcelona, España Sap Se A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Engagement Manager
hace 1 mes
Barcelona, Barcelona, España SAP A tiempo completoJob DescriptionWe are seeking a highly skilled Cloud Solution Delivery Specialist to join our team at SAP Enterprise Cloud Services. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.About the JobIn this exciting...
