Marketing Operations Associate
hace 4 semanas
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.
In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
The RoleWe are looking for a detail-oriented and tech-savvy Marketing Operations Associate to support our growing business by managing campaigns and automating marketing processes. In this key role, you will execute and optimize campaigns across customer touchpoints, implement scalable marketing workflows, and ensure the smooth operation of our marketing tools and platforms to drive efficiency and impact.
ResponsibilitiesDevelop CRM StrategiesMap and refine customer journeys to ensure a seamless experience across all stages, from onboarding to reactivationCreate and implement customer engagement, retention, and loyalty strategies to align with our business objectivesOptimize lifecycle campaigns to enhance customer satisfaction and loyaltyLead the creation of re-engagement and win-back strategies to reduce churnPlan and Execute CampaignsWork closely with local teams across our markets to align CRM activities with business targetsDesign and launch campaigns across our marketing channelsContinuously optimize campaigns based on performance metrics and customer insightsAutomate Marketing ProcessesImplement and manage marketing automation workflows using tools like Zapier, Make, and others to streamline campaigns, lead nurturing, and customer engagement processesIntegrate various marketing and CRM platforms to enable seamless data flow, improve team efficiency, and support scalability as the business growsMinimum Requirements2 years + of experience in marketing operations, CRM marketing or a similar role, preferably in a fast-paced environment. Experience in a start-up or in a B2C rental business is a plusExpertise in Zapier and/or MakeResults-driven and doer mindsetAttention to detail, excellent organizational skills and a strong focus on detail to manage complex workflows and ensure process accuracyStrong collaboration and communication skills to effectively coordinate across teamsExcellent spoken and written English skillsOther languages (French, Spanish, German) are a plusExpertise in Intercom is a plusKnowledge of SQL for advanced data analysis is a plusBenefitsWorking with a switched on team that strives to make the streets greener and serve the riderA competitive salaryBenefit from the company's success, through equity options - giving you ownership in and financial upside to the company's long term successGlobal and country-specific benefits packagesFlexible working that is focussed on the delivery of OKRsMonthly team outings & eventsGet to know our product by using one of our e-bikesAnnual learning and development allowanceMental wellbeing supportZoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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