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.French-Speaking Customer Success Manager Barcelona, Catalonia French-Speaking Customer Success ManagerBarcelonaBarcelona, Catalonia, ES We're looking for a new creative and digital native French-Speaking Customer Success Manager to join our team in Barcelona Flowbox was founded in 2016 and is a fast-growing tech scale-up with large ambitions and broad visions. We provide a SaaS platform that helps brands improve their marketing, social media and e-commerce strategies. Our technology helps our clients to better collect, manage, and distribute their own customers' content, aka user generated content (UGC). At the moment we have 800 clients, 60 Flowboxers, as well as 3 offices in Stockholm, Amsterdam and Barcelona. First Swedish company to become an Official Facebook Marketing Partner Ranked 8 in Deloitte's Technology Fast 50 Sweden The role & the team As a Client Success Manager (CSM) at Flowbox, you serve as a trusted partner and advisor; your goal is to drive product adoption, demonstrate value and KPIs and empower brands to achieve their marketing goals. You are responsible for the client journey from the beginning of the partnership throughout their renewal. Our ultimate goal is to wow the client with our outstanding technology and personalized service. You will be a part of a young, friendly, international team distributed across three countries: Sweden, Spain and the Netherlands. The CSM team plays an important part in the growth of the company, and together with your team, you will work on finding new ways to reach and exceed client expectations. As a CSM, you will manage different relationships between various internal and external stakeholders and users. We believe that every individual within the team can contribute to make the overall performance of the team stronger. Your mission We will guide you on your career journey and help you in your understanding of our platform, our clients and our company values. Here's what the start of your employment will approximately look like: Month 1 – Gain deep knowledge of the Flowbox platform During your tailored onboarding, you will first become certified as a Flowbox Platform Superuser. You will become an expert so that you can use that knowledge to help brands grow their businesses. You will be welcomed into the team and become familiar with the company culture. Month 2 – Take charge of your portfolio Once you have a solid understanding of the platform, you will dive right in and start managing your own portfolio of clients in various industries such as retail, fashion, travel, toys, interior design, sports and more. We will give you a strong foundational knowledge of the digital marketing industry and teach you the ways that the Flowbox platform helps brands authentically connect with their customers and communities
