Language Travel Consultant

hace 3 días

Barcelona, España Esl Education A tiempo completo

Job Description We are currently looking for a Language Travel Consultant for our Dutch  market, based in Barcelona.
LTC responsibilities    Achieves sales objectives by: - Identifying customer needs through effective questioning and selecting appropriate products - Using product knowledge to identify sales opportunities and match right product to clients' requirements - Offering clients, the product corresponding to client's needs and expectations - Preparing personalized quotations by email, mail, over the telephone in face to face meetings and through the various social medias used by ESL - Maximizing all sales opportunities through customer interaction - Providing clients with assistance on visa requirements, travel arrangements and regulations, insurances obligations etc.
- Assisting clients throughout all the steps of the sales process until the taking over of the CC.
Assures quality of service offered to clients corresponds to ESL quality standards by: - Applying ESL's sales processes - Handling daily dispatched workload following ESL deadlines policies - Processing clients following ESL deadlines policies - Offering clients customized consultancy including all information as per ESL policies - Providing clients, a professional service that exceeds their expectations - Identifying customer needs through effective questioning and selecting appropriate products - Following-up clients as per ESL deadlines policies - Processing complete booking information to CC as per ESL internal policies - Maintains and expands customer base by building and maintaining rapport with customers and identifying new customer opportunities - Maintains professional and technical knowledge by participating in educational opportunities; reading professional publications; establishing and maintaining personal networks - Contributes to the implementation of the Marketing actions in the office's area - Assures effective communication with client, partners, other departments and direct manager - Adheres to all company policies, procedures and business ethics codes - Protects organization's value by keeping information confidential - Special projects as assigned   Customer Care responsibilities   - Processing bookings - Managing customers' files - Assisting customers before, during and after their stay - Invoicing courses, collecting invoices and ensuring receipt of payment - Dealing with problems and special requests, if problem cannot be solved alone, referring to the CC Manager - Providing personalised advice to each customer, including detailed information regarding every step of the language course - Knowing the products and services offered by ESL perfectly - Being available for the department, the CC manager(s) and other employees - Assisting with any special projects or various administrative tasks as assigned - Organising and planning their own work Qualifications Your professional skills: · You must have previous experience in a sales position, ideally in a travel agency.
· You possess interpersonal and communication skills.
· You are able to work in an autonomous and organized manner, with a high sense of responsibility.
· You are a Dutch speaker (C1/C2) and have a very good level of English (at least level C1), any other language is a bonus.
Your personal skills: · You have a sense of contact and communication.
· You are available and flexible, with a good team spirit.
· You possess a good knowledge of geography.
· You have experience and a taste for travelling.
Additional Information What we offer you  Creative and rewarding work  Ticket restaurant  Discount on private medical insurance Half day off on your birthday Unlimited tea & coffee  Free breakfast on Mondays, Free Fruits on Thursdays  A stimulating and dynamic work environment  Free languages courses abroad Contract:?Permanent contract  Activity rate :?100%  Salary:?Gross salary + cheque gourmet card + bonus Place of work:?Barcelona, Spain  Start date: ASAP

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