Complaint Intake Analyst Ii
hace 6 días
.Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.Abbvie.Com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.Job DescriptionPurpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. They will also handle escalations for complex complaints and serve as a subject matter expert in designated products.Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.Communication and cooperation with customers and distributors involved in the reported complaints.Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance.Supports more complex complaints that are escalated.Serve as a Subject Matter Expert for a designated product(s) within the team when required.Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.Where applicable, partner with affiliate CQA for translation or communication support when needed.Support management with any projects/process improvement initiatives, any documentation or SOP reviews and during audits and inspections.Where applicable, make vigilance reporting decisions and prepare and/or translate (into local language) the relevant vigilance reports for submission to MOH.QualificationsHigh school diploma or equivalent required. College or a 2-year Associate Degree is preferred.Experience in a Quality environment or customer service support role, preferably in a healthcare setting.Strong attention to detail, critical thinking, and can work independently with minimal direction
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Complaint Intake Analyst II
hace 1 semana
Madrid, Madrid, España AbbVie A tiempo completoJob SummaryWe are seeking a highly skilled Complaint Intake Analyst to join our team at AbbVie. As a Complaint Intake Analyst, you will be responsible for supporting the initial triaging of complaints from all channels and serving as the first point of contact with the customer. You will ensure accuracy of data from the customer to make the initial...
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Complaint Intake Analyst II
hace 1 semana
Madrid, Madrid, España AbbVie A tiempo completoJob SummaryWe are seeking a highly skilled Complaint Intake Analyst to join our team at AbbVie. As a Complaint Intake Analyst, you will be responsible for supporting the initial triaging of complaints from all channels and serving as the first point of contact with the customer. You will ensure accuracy of data from the customer to make the initial...
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Complaint Intake Analyst Ii
hace 3 días
Madrid, España Allergan A tiempo completo.Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...
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Complaint Intake Analyst Ii
hace 7 días
Madrid, España Abbvie A tiempo completoDescripción del empleo Purpose: The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.They will ensure accuracy of data from the customer to make the initial identification of the complaint code.They will conduct data entry and...
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Complaint Intake Analyst II
hace 1 semana
Madrid, España AbbVie A tiempo completoDescripción del empleoPurpose:The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and...
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Complaint Intake Analyst Ii
hace 7 días
Madrid, España Abbvie A tiempo completoCompany Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...
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Complaint Intake Analyst Ii
hace 6 días
Madrid, España Abbvie A tiempo completoCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...
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Complaint Intake Specialist
hace 23 horas
Madrid, Madrid, España AbbVie A tiempo completoJob SummaryAbbVie seeks a highly skilled Complaint Intake Analyst II to support the company's commitment to quality and customer satisfaction. As a key member of the PMQA team, this role will be responsible for providing initial triage of complaints from all channels and serving as the first point of contact with customers.Key ResponsibilitiesComplaint...
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Complaint Intake Specialist
hace 1 día
Madrid, Madrid, España AbbVie A tiempo completoJob SummaryAbbVie seeks a highly skilled Complaint Intake Analyst II to support the company's commitment to quality and customer satisfaction. As a key member of the PMQA team, this role will be responsible for providing initial triage of complaints from all channels and serving as the first point of contact with customers.Key ResponsibilitiesComplaint...
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Complaint Intake Analyst Ii
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Madrid, España AbbVie A tiempo completo**Company Description** **Job Description** Purpose**: **Responsibilities**: - Communication and cooperation with customers and distributors involved in the reported complaints - Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate...
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Complaint Intake Analyst Ii
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