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Customer Advisor With German
hace 3 meses
Bringing a personalized approach to connecting exceptional talent with unique opportunities.
Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs.
Collaboration builds a stronger, more successful future – one strategic hire at a time.
Join Our Team as a Customer Advisor (German-Speaking)
We are seeking a passionate and articulate Customer Advisor fluent in German to join our expanding team.
The ideal candidate will manage customer inquiries and provide meticulous support via phone, email, and live chat, ensuring exceptional customer experiences.
Key Responsibilities of the Customer Advisor Provide top-tier customer service by addressing customer questions, resolving concerns promptly, and maintaining high levels of satisfaction.
Respond to requests and inquiries accurately and efficiently through phone, email, and chat channels.
Utilise internal and external resources to enhance service levels and ensure accurate responses.
Escalate complex issues to the relevant internal teams for resolution when necessary.
Document all correspondence and interactions with customers according to company standards.
Identify trends in customer issues and communicate these to the management team.
Ensure adherence to company protocols, KPIs, and guidelines, promoting standardised service delivery.
Engage with team members and other departments to share knowledge and contribute to a supportive work environment.
Qualifications and Skills Required for a Customer Advisor Fluent in German, both spoken and written.
Background in customer support, especially in technical support or help desk roles, is advantageous.
Capable of working independently and within a remote team setting.
Strong problem-solving and analytical skills.
Adaptable to changing processes and information.
Proficient in using internet and software applications, including Microsoft Office.
Why You Should Join Our Team As a Customer Advisor, you will benefit from: A competitive pay package determined by experience, skills, and performance.
A dynamic, supportive team environment with a positive culture.
Excellent employer ratings and a great work atmosphere.
Resources and support to achieve your full potential.
How to Apply If you are enthusiastic about this role and meet the required qualifications, we encourage you to apply.
Click the 'Apply Now' button to submit your application and join our team as a Customer Advisor (German-Speaking).
Our Commitment to Diversity & Inclusion We are committed to creating a diverse and inclusive workplace where different perspectives and experiences are valued.
Diversity enhances our work environment and contributes to our success.
We welcome applications from all backgrounds and cultures to build a supportive and diverse team.
