Team Manager

Our Motor Recoveries team in Birmingham is part of our Claims Solutions Group. Our specialist team provides expert and practical advice over a range of areas:
Subrogated Motor Recoveries
Uninsured Loss Recoveries
Recovery of overpayments and duplicate payments
First party recoveries
We are currently accepting applications from qualified or soon to be qualified lawyers who are experienced supervisors, looking to move to the next level and an exciting career within a supportive team and ambitious firm.
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What you will do
Direct line management of any Supervisor or lawyer who reports directly into them, including responsibility for: Undertaking annual and interim performance review discussions of the Supervisor, to review overall performance, progress against objectives, behavioural compliance, development and career progression opportunities
Absence management of the Supervisor, including conducting return to work interviews

Cascading and communicating information and supporting the Team Partners with the running of DRIVE and CONNECT team meetings Induction of new Supervisors and ensuring that the team's induction processes and documents are regularly reviewed and updated to remain up to date
Motivating and engaging the team, as well as overseeing the well-being of the workforce
Identifying and recognising positive performance and behaviours

To be directly responsible for driving and improving financial performance of the Supervisors and their teams through effective management and support of Supervisors
Specific accountability for driving performance in the following areas: Ensuring internal and external SLAs and KPIs are communicated, met or exceeded and the work of the team is of the highest standard to exceed client expectations
Collective team achievement of agreed financial targets
Ensuring that Supervisors and their teams deliver prompt billing, including the need for timely bill production, appropriate write off of WIP and chasing of outstanding debt
Ensuring that Supervisors and their teams overall provision of MI is timely and accurate, through regularly analysing and acting on MI error reports, carrying out monthly MI audits and providing feedback to Supervisors on any issues to address with lawyers
Ensuring that Supervisors are effectively managing, coaching and technically supervising lawyers
Carrying out daily whiteboard meetings, updating attendance and occupancy tool and sustaining the Op Ex way of working (as applicable to team)

Ensuring any performance or conduct issues in respect of individual lawyers are proactively identified and addressed by the Supervisor, with support from the Team Partner, Operations Manager and HR as appropriate
Liaising closely with Operations Managers on any issues arising and the day to day management of billing / debt / WIP / Unbilled disbursements / credit balances
Ensuring any escalated risk or compliance issues that are raised by Supervisors within a case are addressed, managed and escalated to the relevant Client Relationship Partner, Team Partner/ Associate, Head of Product, Head of Services, Operations Manager and Practice Governance & Risk
Effective allocation of work amongst the team to meet the skills and technical knowledge of the individuals in the team, whilst ensuring work is carried out profitably for the business and client
Responsibility for all recruitment activities within the team, apart from authorisation, working alongside the Recruitment Team and Operations Manager and supported by the Supervisor
Implementing the supervisory process for both Supervisors and their lawyers, in line with the strategy agreed with the Team Partner and Operations Manager
Responsibility for liaising with the Team Partner and Operations Manager in relation to capacity planning
Overall accountability for ensuring the Supervisors carry out their roles effectively, providing cover for the Supervisors during absence or supporting Supervisors who are developing into the role
Responsibility for encouraging innovative ideas and ensuring that a culture of continuous improvement develops
Who you are
Qualified or soon to be qualified lawyers
Previous team management and / or supervision experience
A high level of personal compliance with DAC Beachcroft Group protocols and procedures
A high level of personal compliance with client SLAs, protocols and KPIs
Evidence of achievement of personal financial performance
A sound understanding of commercial management and financial delivery
Keen eye for detail to ensure data produced by the team is accurate and can be used to identify trends
Evidence of strong people management skills including the ability to motivate, coach and mentor team members at all levels
Organised and able to handle multiple demands and deadlines simultaneously
Able to communicate confidently orally and in writing at all levels
Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).
About DAC Beachcroft
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK's top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK's top-12 housebuilders.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com .
What you need to know about applying
At DAC Beachcroft, we don't just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you're good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.

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