Vendor Management Team Coordinator

hace 2 meses


Sevilla, España Toppan Digital Language A tiempo completo

COMPANY DESCRIPTION & JOB PURPOSE

Hello, we're Toppan Digital Language. We're a language solutions provider that's enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.

We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services. Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.

Operating globally, we design language solutions with the best teams and the best tech to meet our customers' needs at speed, at scale—securely. We are obsessed with our clients' success, and as importantly, our employees'. We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day

Reporting to the Director Vendor Management, the Team Coordinator will be a pivotal team player, providing comprehensive support across a variety of areas, including project allocation, customer onboarding, linguist quality management, and linguistic team creation. This role is crucial in identifying potential issues and coaching junior team members to ensure optimal performance. The ideal candidate is adept at client interaction, enjoys team leadership, has a keen attention to detail, and is committed to continuous learning and exceeding expectations. This position offers a unique opportunity to thrive in a dynamic, creative, and multicultural environment.

Location : Madrid or Seville

Working scheme : Hybrid (3 days in the office, 2 days at home)

ACCOUNTABILITIES AND RESPONSIBILITIES

Negotiate rates with suitable talented vendors and update database with accurate information in a timely manner

Work closely and diligently with Project Management, Operations and Business Development teams to support recruitment needs

Determine resource requirements and optimal cost structure based on objectives and operational needs

Monitor resource performance and provide feedback where required

Recruit and allocate vendors for projects based on client criteria

Identify resource gaps and proactively recruit subject matter specialists to expand our talent pool

Conduct regular key account reviews with PMs to ensure availability and retention of key resources at competitive rates

Provide timely KPI reports

Proactively lead the identification of any potential issues and resolve and close identified gaps

Actively participate in and support business development efforts and client meetings as well as other departments

Ownership and maintenance of corresponding Vendor Management processes

Participate in mentoring or training of junior colleagues

Support Director and other Team Coordinators in daily team management

QUALIFICATIONS AND EXPERIENCE

University degree in relevant discipline (translation, languages) or equivalent experience

Fluent English and ideally one other language, both spoken and written, are preferred for this position

4+ years of Vendor Management experience

People management experience preferred

Experience with market research clients preferred

SKILLS

Excellent communication and interpersonal skills

Ability to adapt to a rapidly changing and growing business

Strong IT skills, advanced knowledge of CAT tools and understanding of MT

Effective communication skills including presentation/meeting facilitation

Ability to take initiative in resolving queries/issues

Responsibility and accountability in client-facing situations

Outstanding time management and organizational skills

Proactive and flexible team player

Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.

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