Customer Service Representative

hace 4 meses

Barcelona, España Carburos Metálicos A tiempo completo

Descripción del puesto de trabajo y cualificación necesaria En Carburos Metálicos, grupo Air Products, nuestro mayor propósito es reimaginar que es posible y reunir a las personas que colaboren e innoven para ofrecer soluciones a los mayores retos energéticos y medioambientales.
Actualmente buscamos incorporar un/a Customer Service Representative a nuestro equipo en Cornellá (Barcelona).
¿Quieres ser tú?
Como Customer Service Representative, te encargarás de: Impulsar el self-service a través de la web (MyCarburos).
Gestión de incidencias de facturas.
Gestión de las solicitudes de los clientes: copias de facturas, albaranes, contratos, acuerdos, confirmación de entregas, precios... Proporcionar apoyo al cliente con las consultas del portal, pedidos en la web.
Apoyo al departamento de créditos y cobros para reducir la morosidad.
Gestión proactiva de las cuentas de los clientes: mantenimiento de precios, números de pedido, contratos y condiciones de pago.
Qué estamos buscando?
Excelente habilidad comunicativa.
Pasión por la excelencia en el servicio y en atención al cliente.
Atención al detalle y habilidad en solucionar problemas.
Habilidad para trabajar en equipo.
Experiencia en el manejo de SAP.
Experiencia con Office.
Nivel alto de Castellano; se valorará conocimiento de inglés y portugués.
Se valorará estudios superiores (diplomatura, licenciatura, o máster).
Por qué Carburos Metálicos?
Trabajamos en un entorno en el que la seguridad es lo primero, la diversidad es esencial, la inclusión es nuestra cultura y cada persona sabe que pertenece e importa.
Nos preocupamos por la conciliación entre trabajo y vida privada, por lo que tendrás la posibilidad de trabajar desde casa hasta 3 días a la semana.
Hazlo posible en Carburos Metálicos y crece con nosotros mientras nos embarcamos en construir juntos el mañana, siendo la empresa de gas industrial más segura, diversa y rentable del mundo.
#J-18808-Ljbffr

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