Account Manager Longtail
hace 2 semanas
About Us We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.
Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.
We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of thefastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
The role: We are currently looking for an Account Manager LongTail DACH to contribute to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base therefore this role will be pivotal in ensuring we continue to wow them with the best possible support.
As an Account Manager LongTail DACH at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts for the DACH market.
What you will do: Own a portfolio of long tail customers within our DACH market and develop a high level of customer engagement. Be TravelPerk's biggest advocate within your clients and your clients biggest advocate within TravelPerk. You'll be the first one to address any issues, get support from our technical teams but also educate your clients on any new product features. Gain a deep understanding of your customers business to be able to identify with their goals as an organisation within the wider business travel space. Use this information to develop solutions and education strategies for their teams. Develop a deep understanding of TravelPerk products, in order to fully understand and appreciate each stage of the customer journey. Identify common problems within each account and develop strategies to solve issues in a timely manner whilst also developing methods to ensure repeated issues are not happening. What we would like: Native or advanced level of German and fluent English. Interest in the Travel industry and/or SaaS products. Customer focused with a passion of working with people. Solid analytical abilities with basic/intermediate proficiency in Excel. Last, but not the least - we are looking for motivation and drive On top of that, you will only be the right candidate if you are: Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains. Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around. You seek feedback early and often and are open to both give and take constructive and direct criticism. As an Account Manager at TravelPerk you are the guardian of our relationships with our clients so we would love you to also be empathetic, honest and trustworthy and to always consider the bigger picture. Our Benefits A competitive compensation package, including equity in TravelPerk; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance, depending on your location; "Flexible compensation plan;" Unforgettable TravelPerk events; A mental health support tool for your well-being; Exponential growth & personal development opportunities. English is the official language at the office. Please submit your resume in English if you choose to apply.
How we work Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
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