Operations Manager Customer Service Center Renault&Nissan

hace 1 mes

Palencia, España Yazaki Europe Middle East And Africa A tiempo completo

Responsibilities Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement customer-service standards; resolve problems; complete audits; identify trends.. Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations Accomplish operations and organization mission by completing related results as needed Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation. Work closely with the logistics supervisors to perform analysis of our inventory, obsoletes.. and follow up KPI Skills&proficiencies: Leadership/management Conflict Management Decision-Making&Problem Solving Skills Reporting&communication Skills Deadline-Oriented Stress Tolerance Qualifications 2+ years of experience in a similar role Strong ability to multitask Comfort working with multiple groups within business #J-18808-Ljbffr

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