Swedish Customer Support Representative, Barcelona

hace 2 meses

Barcelona, España Cross Border Talents A tiempo completo

Are you passionate about delivering top-notch customer service? We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment. What You'll Do: Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses. Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions. Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs. Issue Escalation: Identify and escalate potential service issues to senior team members when necessary. Collaborate: Work with your team on special projects and provide coverage for colleagues as needed. Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings. What We're Looking For: Language Skills: C2/ fluent in Swedish, both verbal and written, with a good level of English (minimum B2). Experience: At least 1 year of customer service experience, preferably in technical support. Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products. Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs. Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed. What We Offer: Competitive Salary: Excellent remuneration package based on experience and performance. Work Hours: Monday to Friday, 09:00 AM - 06:00 PM. Dynamic Environment: Join a creative team with a positive and friendly atmosphere. Paid Leave: Enjoy 23 working days of paid annual leave. Career Development: Access to guidance and tools to help you reach your full potential. If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey #J-18808-Ljbffr

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