Agent Database Administrator 2

hace 2 meses

Málaga, España Western Union A tiempo completo

Agent Database Administrator 2 (French Speaker) - Vilnius, Lithuania
Are you ready to use your analytical skills, eye for detail, and business acumen? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as an Agent Database Administrator 2.

Western Union powers your pursuit.
In this role, you will be part of the operations team. Here you will work in a dynamic, multi-faced team that partners with all areas of the agents (partner companies) implementation and other functional units based globally to maintain quality of data and deliver reporting to regulators with a high accuracy, timeliness, and integrity.

Role Responsibilities
Create and activate Agent accounts and support active Agent's network while updating and maintaining data in multiple Western Union databases.
Provide critical control indicators to preserve and support the Agent enrollment process.
Provide back-office support to Sales people on the field and to other Western Union departments.
Validate and execute Agent's contract (new and renewal) for completeness and accuracy according to contract compliance and legal requirements.
Validate and execute Agent's maintenance requests for completeness and accuracy according to requirements provided by money service license holder.
Handle and resolve complex escalations from business partners and teammates.
Create Ad Hoc reports for business partners, senior management and/or other departments.

Role Requirements
Fluency in English with outstanding verbal, written and listening skills is mandatory.
Fluency in French with outstanding verbal, written and listening skills is mandatory.
Customer-oriented approach and good communication skills.
Strong analytical, investigation and problem-solving skills.
Attentiveness to details.
Time management and organizational skills.
Collaboration and teamwork skills.
Comfortable working in a fast-paced, highly structured, deadline-driven environment.
Previous experience in Operations or Compliance would be an advantage.
Advanced knowledge of MS Excel and big data management tools would be an advantage.
University/College degree would be an advantage.
Knowledge of Western Union Agent enrollment and maintenance processes would be an advantage.
Knowledge of AS400, WUAMS, IBIS, Sales Force and/or SharePoint databases, ARC+, WU Shop, Voyager, Macros and Mass Loads would be an advantage as well.

Salary
The monthly gross base salary range is 1,175 - 1,733 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate's qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the below benefits specific to your location:
This specific role is eligible to receive conditional French language allowance.
Private Health Insurance (3 options).
Life & Accident Insurance.
Additional days off.
Wide variety of discounts and special offers.
Free Fitness facilities.
Volunteering activities.
Referral program.
Relocation Buddy support upon request.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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